Technical Program Manager- AI Programmatic Metrics & Measurment at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Program Management, AI, Metrics, Customer Engagement, Digital Experience, Cross-Functional Collaboration, Performance Optimization, Continuous Improvement, Microsoft Technology, Customer Success, Innovation, Business Outcomes, Transformation, Fast-Paced Environment, Collaboration, Customer Experience

Industry

Software Development

Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. We are seeking a Senior Technical Program Manager – AI Programmatic Metrics to join the Customer Success Digital Experience (CSDE) team. CSDE creates compelling digital experiences by leveraging the full breadth of Microsoft technology and solutions to realize business outcomes across CE&S teams and dependencies. In this role, you will drive the delivery of innovative digital customer engagement experiences, orchestrating cross-functional initiatives that bring new AI-powered offerings to market. Your work will directly impact how customers interact with Microsoft’s digital solutions by defining and implementing programmatic metrics that measure success, optimize performance, and enable continuous improvement. If you are passionate about leveraging AI to transform customer experiences and thrive in a fast-paced, collaborative environment, we want to hear from you. Employees who live within a 50-mile commute of a designated Microsoft office will be expected to work from the office at least three days a week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Drive the delivery of innovative digital customer engagement experiences and orchestrate cross-functional initiatives. Define and implement programmatic metrics that measure success, optimize performance, and enable continuous improvement.