Technical Program Manager at Assort Health

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

160000.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Coordination, Process Improvement, Cross-functional Collaboration, Planning, Tracking, Execution, Alignment, Visibility, Operations Support, Gap Identification, System Building, Technical Fluency, Organizational Skills, Project Coordination, Ambiguity Management

Industry

technology;Information and Internet

Description

Our mission is to make exceptional healthcare accessible anytime, anywhere, for anyone. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 115M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.5/5 over 52K reviews, and we’ve achieved 20× revenue growth in 2025. We’re scaling rapidly and expanding adoption across the entire healthcare industry. About the Role: We’re looking for a Technical Program Manager to help bring structure, clarity, and coordination to how engineering work gets delivered. In this role, you’ll partner closely with engineering, product and operations to organize AI agent deployments, improve internal processes, and ensure teams are aligned as we scale. You’ll play a key role in turning ad hoc workflows into repeatable systems while helping the engineering organization operate more efficiently. This is a great opportunity for someone early in their career who enjoys solving operational problems, working cross-functionally, and building processes that help technical teams move faster. What you’ll do: Coordinate implementation projects across engineering teams and key stakeholders Create clear processes for planning, tracking, and executing implementation work Partner with operations to ensure smooth delivery of agent implementation initiatives Track progress across workstreams and help keep teams aligned on priorities Improve visibility and organization across engineering initiatives Support internal engineering operations such as recurring meetings, handoffs, and planning processes Help identify operational gaps and build systems that improve how teams collaborate and deliver work What we’re looking for: 2+ years of experience in technical program management, consulting, product operations, or a similar operational role Strong communication and organizational skills Experience coordinating projects or initiatives across multiple teams Ability to bring structure to ambiguous or fast-moving environments Experience improving processes or building operational systems Technical fluency and comfort working closely with engineering teams Nice to have: Background in computer science, engineering, or a technical field Experience as a Technical Program Manager or Technical Project Manager Exposure to startup or fast-growing product environments Familiarity with healthcare or agent-based technology environments Experience using project management tools such as Linear or similar systems Benefits & Perks for Assorties 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it. 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health. 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier. 👵 401(k) – Let us help you plan for the future. We’ve got you covered. How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you! Please note: the Assort Health Talent Team will only email you from an assorthealth.com email address.

Responsibilities

The Technical Program Manager will coordinate implementation projects across engineering teams and stakeholders, creating clear processes for planning, tracking, and executing this work while partnering with operations for smooth delivery of AI agent initiatives. They will also track progress, maintain team alignment on priorities, improve visibility across engineering initiatives, and support internal engineering operations.