About The Job
Red Hat Commercial Consulting Services is looking for a Technical Program Manager to join us in the U.S. East Region. In this role, you will lead and oversee complex, cross-functional technical programs and projects from initiation to completion, ensuring timely and budget-conscious delivery. This role requires a strategic, change management and detail-oriented thinker with strong organizational skills and substantial experience managing IT and software consulting programs relying on traditional systems, software development methodologies, and lean change management. You’ll regularly engage with senior-level leadership, tackle complex problems, analyze factors, and apply sound judgment for problem-solving, while collaborating with teams across Red Hat’s expanding Services division. The role aims to facilitate the integration of Red Hat’s offerings in top enterprise services clients and service provider alliances.

What You Will Do

• Design and lead cross-functional team meetings between support, finance, sales, resource management and other stakeholders
• Develop, effectively present, and communicate content
• Coordinate and manage the delivery of consulting services for assigned projects and/or programs
• Understand and manage customer expectations for value outcomes and success criteria
• Coordinate with the Resource Management Office (RMO) to manage project staffing requirements
• Support accounting activities such as project forecasting, timecard reconciliation, burn reporting, and other financial impacts to project
• Assist the Operations team in procuring subcontractors when needed
• Coach and mentor junior-level project managers
• Maintain professionalism when problem-solving and resolving issues
• Develop a foundational knowledge of Red Hat’s technologies and awareness of emerging Red Hat technologies
• Maintain and grow your knowledge of Red Hat’s Professional Services and practices

What You Will Bring

• Knowledge of specific industry program management, project management and technical delivery methodologies like those based on the Project Management Institute (PMI), system and software development, product development, or Agile frameworks such as scrum to include qualifications related to use of open practices and transformative DevOps experience
• Proven experience working as a project and program manager, leading customer-facing IT consulting projects and change initiatives
• Ability to affect, inspect, and adapt company culture
• Demonstrated ability to motivate the project team and individual contributors and mediate conflicts
• Experience using various project management and agile tools, frameworks, and methodologies
• Excellent customer-facing and internal communication skills
• Exceptional written and verbal communication skills
• Solid organizational skills and attention to detail; ability to handle multiple priorities
• Bachelor’s degree in a related field or equivalent experience
• Frequent travel will be required to work alongside customers
• Scrum master, lean, product management, and project management certifications and Computer Science training are a plus

• Design and lead cross-functional team meetings between support, finance, sales, resource management and other stakeholders
• Develop, effectively present, and communicate content
• Coordinate and manage the delivery of consulting services for assigned projects and/or programs
• Understand and manage customer expectations for value outcomes and success criteria
• Coordinate with the Resource Management Office (RMO) to manage project staffing requirements
• Support accounting activities such as project forecasting, timecard reconciliation, burn reporting, and other financial impacts to project
• Assist the Operations team in procuring subcontractors when needed
• Coach and mentor junior-level project managers
• Maintain professionalism when problem-solving and resolving issues
• Develop a foundational knowledge of Red Hat’s technologies and awareness of emerging Red Hat technologies
• Maintain and grow your knowledge of Red Hat’s Professional Services and practice