Technical Program Manager - Customer Implementations at Axon

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

184800.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Program Management, SaaS Solutions, Project Management, Cross-Functional Collaboration, Change Management, Stakeholder Management, Communication Skills, Organizational Skills, Training Delivery, Cloud Platforms, AI-Powered Tools, Enterprise Software Deployments, Problem Solving, Agile Methodologies, Client Engagement, Documentation

Industry

Public Safety

Description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Join Axon and be part of a team that is transforming public safety and justice through cutting-edge technology. As a Technical Program Manager, you will play a critical role in shaping the future of public safety by deploying innovative SaaS solutions that empower law enforcement agencies and communities around the globe. In this role, you’ll tackle complex challenges, working with some of the most advanced technologies in the industry, including cloud platforms, AI-powered tools, and mission-critical systems. You’ll have the opportunity to collaborate with brilliant minds across sales, engineering, product, and customer teams to deliver solutions that save lives and enhance public trust. At Axon, we’re driven by a powerful mission: to protect life, capture truth, and accelerate justice. We’re growing rapidly, and this is your chance to make a lasting impact at a company where innovation meets purpose. As a Senior Technical Project Manager, you’ll lead high-visibility projects, directly contributing to the development and implementation of solutions that truly make a difference. Beyond the work itself, Axon offers a culture of collaboration, inclusion, and growth. You’ll have access to cutting-edge tools, meaningful career development opportunities, and the chance to be part of a company that’s reimagining public safety for the digital age. If you’re passionate about driving impactful change and delivering exceptional results, this is the role for you. What You’ll Do Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Travel: 25% Reports to: Director, Program Management Technical Project Management Manages all aspects of complex enterprise-grade SaaS product deployments Supports work estimation process in support of program planning activities Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time Discovery Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables Training Communicate and deliver test plans and training to appropriate internal and external stakeholders Conduct foundational training for customers in a remote or in-person capacity Delivery Oversees program-level change management activities in conjunction with client partners and internal stakeholders Participates in the definition of program scope and objectives through research and fact finding Cross Collaboration Join Forces with the Product and Engineering team to ensure national and state standards are accurately defined Stakeholder Management Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project Excellent communication, organization, verbal, written, and interpersonal skills What You Bring 5+ years of experience leading and delivering highly complex programs in a SaaS environment, with demonstrated success in technical program management. Proven track record of managing enterprise-level software deployments, infrastructure projects, or large-scale enterprise application programs. Deep expertise in delivering complex projects involving cross-functional teams, including sales, engineering, and product. Mastery of program/project management tools and methodologies to track, report, and deliver on objectives. Advanced communication and presentation skills, with the ability to distill technical concepts for diverse audiences. Proficiency in guiding client and internal teams through ambiguity, driving alignment, and executing on shared goals. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 115,500 in the lowest geographic market and USD 184,800 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Responsibilities

As a Technical Program Manager, you will manage complex enterprise-grade SaaS product deployments and ensure program milestones and deadlines are met. You will work closely with various teams to define project deliverables and oversee change management activities.