TECHNICAL PROGRAM MANAGER (M/F/D)

Berlin/Hamburg/Cologne, hybrid
This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

JOB PURPOSE

As a Technical Program Manager, you take end-to-end responsibility for the successful delivery of complex client programs – from overseeing all ongoing projects to being a trusted advisor to senior client stakeholders. Working with enterprise level clients, you will oversee large programmes of work to create technical solutions that enhance customers’ experience across digital platforms. You act as the central point of contact for your client, lead cross-functional teams, and ensure quality, efficiency, and customer satisfaction across all levels. You combine strategic oversight with hands-on execution, always focused on what creates real value for the client.

KEY RESPONSIBILITIES

• Full accountability for the successful delivery of one or more strategic client programmes.
• Primary point of contact for the client – on operational, tactical, and strategic levels, including escalation management.
• Lead and coordinate multiple parallel projects through your project management team.
• Identify risks, dependencies, and opportunities across the client landscape and proactively drive solutions.
• Build and develop high-performing, self-organized delivery teams with a strong focus on collaboration and quality.
• Collaborate closely with in-house experts (UX, UI, Dev, QA) and manage external vendors as needed.
• Ensure end-to-end delivery ownership including budget, forecasting, resource planning, and quality assurance.
• Continuously improve delivery structures, methodologies, and tools.