We are looking for a Technical Program Manager (TPM) to lead mission-critical programs that help ensure Microsoft delivers the most secure, reliable, and customer-focused productivity experiences in the world. In this role, you’ll drive programs that enhance Microsoft’s internal systems and business processes, ensuring they meet the highest security and operational standards.
You’ll work across engineering, operations, and product teams to deliver resilient systems at scale—blending technical expertise, strategic thinking, and customer obsession.
About the Team
As part of the M365 Office Engineering Direct (OED) organization, our Site Reliability Engineering (SRE) team is foundational to the success of Exchange Online—a globally distributed service supporting millions of users.
We focus on service reliability, incident response, automation, and user satisfaction. We lead proactive engineering efforts to prevent incidents, accelerate diagnostics, and drive meaningful, long-term service improvements. Our work impacts hundreds of components and supports mission-critical communication services.
Our Next Chapter: AI & ML in Reliability
We are actively integrating Artificial Intelligence (AI) and Machine Learning (ML) to reshape how we manage service health and anticipate issues. Predictive analytics and custom ML models are helping us detect patterns in massive datasets, uncover hidden risks, and enable faster, smarter decision-making. This is your opportunity to help lead that transformation.
This is a high-impact role where your leadership will shape how one of the world’s most critical services operates and evolves. You’ll work alongside brilliant engineers and leaders, solve meaningful problems, and help redefine how technology supports people everywhere.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

OTHER REQUIREMENTS:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship- based legal restrictions. Specifically, this position supports United states federal, state, and/or local(or applicable country) United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 6+ years of experience managing cross-functional and/or cross-team projects.
• 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
• Familarity in AI/ML-based systems, predictive monitoring, or incident response tooling.
• Familiarity with SRE principles, operational metrics, and service health frameworks.
• Familiarity with cloud infrastructure at an enterprise scale.
  Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
  Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
  Microsoft will accept applications for the role until August 30, 2025
  

  TechnicalProgramManager #AI #MachineLearning #ServiceReliability

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship- based legal restrictions. Specifically, this position supports United states federal, state, and/or local(or applicable country) United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport