Technical Program Manager, Professional Services at Axon

Ottawa, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Program Management, SaaS, Project Management, Communication, Organization, Interpersonal Skills, Change Management, Stakeholder Management, Software Deployment, Program Planning, Research, Fact Finding, Detail Orientation, Urgency, Team Collaboration, Customer Success

Industry

Public Safety

Description

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Senior Technical Program Manager to lead the delivery of our Fusus technology (and other SaaS solutions), a vital solution that helps law enforcement agencies manage information effectively. In this role, you'll partner with industry-leading teams across product, engineering, and customer success to drive complex SaaS deployments that have a direct impact on public safety outcomes. This is an exciting opportunity to expand your technical program management skills, build meaningful connections with stakeholders, and contribute to innovative solutions that save lives. If you're passionate about technology, thrive in dynamic environments, and want to grow your career with a purpose-driven company, Axon is the place for you. What You’ll Do Travel: 40% Direct Reports: 0 Manages all aspects of complex enterprise-grade SaaS product deployments Join Forces with the Product and Engineering team to ensure national and state standards are accurately defined Oversees program-level change management activities in conjunction with client partners and internal stakeholders Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables Participates in the definition of program scope and objectives through research and fact finding Supports work estimation process in support of program planning activities Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project What You Bring Bachelor’s Degree in Business, Information Systems, Technical Engineering (Computer Science, Software Engineering, Software Development) or related field PMP highly preferred 5+ years of professional experience leading highly complex programs in a SaaS environment Experience utilizing technical program/project management tracking tools to ensure project tracking and completion Experience delivering and/or managing a large software deployment, infrastructure or enterprise applications programs Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time Successful background managing advance enterprise-level and/or multi-departmental projects to completion Excellent communication, organization, verbal, written, and interpersonal skills #LI-Remote Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Responsibilities

The Technical Program Manager will manage all aspects of complex enterprise-grade SaaS product deployments and oversee program-level change management activities. This role involves collaborating with product, engineering, and customer success teams to ensure project deliverables meet defined standards and timelines.