We are looking for a seasoned Technical Program Manager (TPM) with a background in managing complex enterprise programs and a working knowledge of Pega platform capabilities. The ideal candidate will collaborate with cross-functional teams including business stakeholders, engineering, QA, and architecture teams to deliver strategic initiatives focused on Pega-based solutions.

REQUIRED SKILLS AND EXPERIENCE

• 10+ years of overall IT experience with at least 3+ years in a Program role.
• Exposure to Pega projects, with a solid understanding of case management, decisioning, and rules.
• Proven experience managing cross-functional technical teams and large-scale enterprise programs.
• Strong understanding of Agile/Scrum methodologies and associated tools (e.g., Jira, Confluence).
• Excellent communication, stakeholder management, and conflict-resolution skills.
• SAFe certification is a must.

PREFERRED QUALIFICATIONS

• Prior experience delivering digital transformation or automation initiatives using Pega.
• Background in BFSI domains is a plus.
• Hands-on understanding of Pega applications like Customer Service, Sales Automation, or Smart Dispute is desirable.
  Job Type: Full-time
  Pay: $120,000.00-$130,000.00 per year

Application question(s):

• Please share your LinkedIn profile. (Mandatory Requirement)
• Have you worked on any Pega-based projects?
• Have you led any digital transformation or automation initiatives using Pega?
• Are you familiar with Pega applications like Customer Service, Sales Automation, or Smart Dispute?

Experience:

• Technical Program Manager: 10 years (required)

Work Location: Hybrid remote in Mississauga, ON L4Y 2L

• Lead end-to-end program delivery with a mix of Pega and non-Pega components, ensuring alignment with business objectives.
• Coordinate with business stakeholders to gather requirements and translate them into technical deliverables.
• Collaborate with Pega developers and architects to plan and execute development and integration efforts.
• Drive sprint planning, execution, and retrospectives using Agile methodologies (Scrum or SAFe preferred).
• Track program milestones, risks, dependencies, and overall delivery health.
• Ensure all deliverables meet quality standards and regulatory/compliance requirements.
• Manage stakeholder communications and provide regular updates on program progress and issues.
• Work closely with QA teams to ensure testing strategies and results align with expectations.
• Coordinate UAT and production deployment planning.
• Drive continuous improvement in processes, delivery methodologies, and team collaboration.