Brain Corp is a San Diego, California, USA-based AI company creating transformative core technology for the robotics industry. Our purpose is to create autonomous technology that helps the real world work better. Brain’s robotic and AI solutions help retailers ensure that the right product is on the right shelf at the right price, in a clean environment. Through the BrainOS® Robotics Platform, which powers the largest global fleet of the Autonomous Mobile Robots (AMRs) in operation in commercial public spaces, Brain Corp delivers insightful and efficient automated solutions in both commercial floor cleaning and inventory management, empowering organizations and their employees to achieve more. Brain Corp currently powers more than 30,000 AMRs, representing the largest fleet of its kind in the world. Brain Corp is funded by the SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures.

POSITION SUMMARY:

The Technical Project Manager - Customer Pilot Operations focuses on Customer Pilot Operations Support, Tooling & Product Optimization, and Scaling Fleet Support, acting as a key liaison between Customer Operations, Product, Engineering, and Sales teams.
The ideal candidate will leverage a strong blend of technical expertise, operational insights, and process-driven problem-solving to enhance the performance of Brain’s autonomous robotic platform. This role is responsible for troubleshooting issues, optimizing support workflows, and ensuring a smooth transition from Sense pilot programs to scaled fleet operations. This position is critical in troubleshooting issues, improving operational processes, and driving continuous enhancements that support both internal teams and customer success.

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in a relevant field
• 3+ years of experience in robotics, process development, or technical project management
• Proven project management experience leading high impact projects
• Previous experience managing and leading teams
• Strong problem-solving skills with the ability to troubleshoot, debug, and resolve hardware/software integration issues
• Strong data analysis skills with tools such as SQL, PowerBI, Grafana, and Tableau
• Highly reliable, adaptable, and self-motivated, with strong attention to detail

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:

• Strong problem-solving and critical thinking skills to develop solutions for complex robotics challenges
• Ability to analyze technical ambiguity and provide clear, data-driven recommendations
• Familiarity with data visualization tools such as Power BI, Grafana, Looker, Tableau
• Experience with ticketing and documentation platforms, including Jira, Confluence, Service Cloud or Zendesk.
• Excellent verbal and written skills, with the ability to convey technical concepts clearly and concisely
• Strong organizational skills with the ability to manage multiple requests simultaneously and prioritize effectively

Please refer the Job description for details