Technical Project Manager- Customer Success (Vietnam) at Meridia Land

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Success, Supplier Engagement, Field-Level Coordination, Data Preparation, Risk Assessment, Compliance Frameworks, Analytical Skills, Communication Skills, Stakeholder Management, CRM Systems, SaaS, Technical Account Management, Operational Metrics, Vietnamese Language, English Language

Industry

IT Services and IT Consulting

Description

About Meridia Meridia is an AgTech company specialized in field data within complex smallholder-heavy agri-commodity supply chains such as cocoa, coffee, palm oil, rubber, and soy. Meridia Verify®, our flagship SaaS product, verifies supply chain field data in real time and validates compliance with frameworks such as the EU Deforestation Regulation (EUDR) and ICE Commodity Trading (ICE CoT). With Verify, companies reduce commercial and reputational risk, minimize supply chain disruption, and accelerate evidence-based decision-making for strategic sourcing, procurement, and trade. Meridia’s mission is to improve the veracity of datasets driving decision making in global agri-commodity supply chains and to build transparent and inclusive supply chains that afford smallholders a level playing field. The Role Meridia is seeking an experienced Technical Project Manager – Customer Success (Freelance Contractor) to support operator readiness efforts in Vietnam. This role is core to helping local exporters navigate their EUDR and ICE CoT journeys translating global requirements into practical, on-the-ground actions. As part of the onboarding, you will be trained by Meridia’s Customer Success team to deeply understand our platform, compliance frameworks, and workflows. You will then work hands-on with Vietnamese operators to bring Meridia Verify “to life”: reviewing datasets, helping interpret compliance risk at farm-plot level, guiding mitigation protocols, and supporting exporters as they take concrete steps toward full dataset readiness. This is a part-time role that blends technical project management, customer success, supplier engagement, and field-level coordination. It is a unique opportunity to support sustainable, compliant supply chains while playing a key role in expanding Verify’s footprint in Vietnam. Responsibilities Customer & Program Management Manage relationships with Vietnamese operators, with a strong focus on EUDR and ICE CoT readiness. Guide operators through their readiness journey: onboarding, training, webinars, data preparation, restructuring, and cleaning. Support adoption of Meridia Verify for dataset validation, farm-plot risk classification, and mitigation workflows. Coordinate supplier activation, risk assessment, reclassification, and mitigation documentation. Visit customers on-site within Vietnam when needed to support data verification, workflows, and risk mitigation. Ensure timely program delivery, tracking milestones, dataset progress, and operator outcomes. Operational & Cross-Functional Collaboration Collaborate closely with Customer Success, Sales, Methodology, and ICE CoT teams. Maintain aligned documentation, local guidance, and Portuguese translations of key materials. Monitor program success metrics: ICE CoT-ready suppliers and volumes (MT) Identify process improvements and support the continuous refinement of our operator journey. Customer Advocacy & Insights Collect operator feedback and translate it into actionable insights for Meridia’s Customer Success and Product teams. Serve as a trusted advisor to local exporters, anticipating needs and providing clear, solution-focused guidance. Qualifications & Experience 5+ years of experience in coffee and/or cocoa supply chains in Vietnam, ideally working with exporters, cooperatives, or certification/compliance programs. 5+ years of Project Management, Program Management, Customer Success, or Technical Account Management experience, preferably within SaaS or technology-enabled services. Proven ability to manage complex customer programs and drive adoption of digital tools. Experience working with field-data workflows, suppliers, or compliance frameworks is highly desirable. Experience collaborating with international, cross-functional teams. Ability to operate independently and take ownership Skills & Technical Proficiency Proficiency with CRM systems (e.g., HubSpot, Salesforce) and project management tools. Strong analytical skills; comfortable working with datasets and operational metrics. Excellent organisation, communication, and stakeholder-management abilities. Fluency in Vietnamese and strong English communication skills. Personal Attributes Customer-first, proactive, and solution-oriented. Thrives in fast-paced, evolving environments. Passionate about sustainable and transparent supply chains. Strong local networks and understanding of Vietnam's exporter ecosystem is a plus. Engagement type Freelance/Contractor Flexible work schedule with 1-2 days per week Vietnam-based role with limited on-site customer visits Clear start date: February 2026 Apply Now! Applications will be processed on a rolling basis. Please apply by submitting your details in Workable: https://apply.workable.com/j/F302589E22. Only applications meeting the qualifications and submitted through Workable will be reviewed. Starting date: February 2026. For questions, reach out to jobs@meridia.land.

Responsibilities

The Technical Project Manager will manage relationships with Vietnamese operators, focusing on EUDR and ICE CoT readiness, guiding them through onboarding and data preparation. They will also coordinate supplier activation and ensure timely program delivery while collecting operator feedback for continuous improvement.