KEY ACCOUNTABILITIES

The Manager will:

• Lead the support and enhancement of DMS solutions for customers.
• Build domain expertise in DMS and the customer’s business operations.
• Manage both internal and vendor resources to meet service levels and customer expectations.

DESIRED EXPERIENCE, KNOWLEDGE & ATTRIBUTES

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5 to 8 years of experience in managing support teams, customer engagements, and projects.
• Preferred: Experience with Document Management Systems (DMS) or similar application platforms.
• Strong communication, leadership, stakeholder management, and organizational skills.
• PMP or CITPM certification (5+ years of project management experience).
• Ability to obtain security clearance for Government projects.
• Ability to work under pressure and manage multiple priorities.
  Job Type: Contract
  Contract length: 12 months
  Pay: $5,000.00 - $9,000.00 per month

Schedule:

• On call

Work Location: In perso

• Lead planning and execution of DMS-related projects, ensuring alignment with business objectives and IT strategies.
• Participate in RFI/RFP activities and contribute to project scoping during presales (effort sizing, project management write-ups).
• Manage multiple projects, ensuring scope, timelines, resources, and outcomes meet milestones and budgets.
• Oversee vendors, contractors, and internal teams to deliver project objectives on time.
• Gather business requirements and define project scope, timelines, and deliverables with stakeholders.
• Manage vendors and support teams to resolve operational issues and implement change requests (CRs).
• Attend monthly Workgroup and PSC meetings; prepare and submit timely SLA reports and meeting minutes.
• Ensure timely project sign-offs and maintain accurate project financials.
• Maintain regular updates to the Project Repository.
• Proactively monitor and escalate project risks/issues for early resolution.
• Ensure compliance with company governance and project management guidelines.