Technical Project Manager, Platform Operations at Deluxe

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Onboarding, Automation, Workflow Optimization, Digital Supply Chain, Content Fulfillment, Media Distribution, Subtitling, Dubbing, Asset Management, Digital Workflows, Media Operations, Communication Skills, Attention to Detail, Organizational Skills, Teamwork

Industry

Financial Services

Description

Job Technical Project Manager, Platform Operations Description Technical Project Manager, Platform Operations We currently have an opening for a Technical Project Manager, Platform Operations. This position will be located in Japan. Position Overview The Technical Project Manager, Global Platform Operations, will support the onboarding of new clients, new client requirements and workflows for our cloud based platforms. This will include project management of client onboarding, automation initiates, workflow optimization and new requirements support. Project management maximizes automated content fulfillment on the ONE platform as well as Subtitling and Dubbing management platforms which included operational transition & rollout planning, communications planning & execution, internal & external stakeholder engagement and detailed overall project planning. The Technical Project Manager will work with various internal and external stakeholders, including senior managers and department managers to understand overall business strategy, product features and requirements and prioritize & communicate those requirements to the development team. Primary Responsibilities Project Manage client onboarding and initiatives to drive digital supply chain process improvements to successfully and rapidly deploy end to end content fulfillment automation on the ONE and Sfera platforms. Implement global processes and governance to streamline the migration of existing clients and new customers to our platforms Define requirements and scope system functionality to enable end to end automation. Maintain existing customer relationships, escalated needs and functionality requirements. Define, prioritize, and clarify requirement user stories; working with others to understand use cases, features, return on investment metrics and overall product goals Perform product demos and evangelize across other teams as needed. Stay in sync with overall company product strategy Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines Qualifications Bachelors Degree preferred 5+ years experience in driving efficiencies and building processes around automation in support of media distribution especially related to one or more of the following areas - digital audio, digital video, subtitling, dubbing, asset management systems/platforms, multimedia formats and/or localization. Extensive understanding of content fulfilment, digital workflows, asset and data management systems/platforms. Experience exhibiting overall understanding and knowledge of the video post-production process, media operations, Interoperable Master Format (IMF), Media Asset Management (MAM) and/or digital video deliveries for broadcast & OTT platforms. Extensive experience in project management with results in meeting goals and stakeholder needs. Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority – strong technical background a plus Excellent teamwork, written and verbal communication skills. Ability to communicate ideas in both technical and user-friendly language Excellent attention to detail with strong organizational skills and ability to multitask. Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player. Deluxe is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide.

Responsibilities

The Technical Project Manager will oversee client onboarding and initiatives to enhance digital supply chain processes for content fulfillment automation. This includes managing project timelines, stakeholder engagement, and ensuring alignment with company product strategies.