Technical Project Manager at Switchboard Hiring

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

100000.0

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Cloud-Based Solutions, Stakeholder Communication, Technical Understanding, ERP Systems, Organizational Skills, Adaptability, Collaboration, Customer-Facing Activities, Training Facilitation, Meeting Organization, Documentation, APIs, Integrations, Technical Functionality, Spanish Language Skills

Industry

Description

Switchboard is looking for an Technical Project Manager on behalf of our client, a B2B SaaS company. What You'll Do Implement a cloud-based solution for external customers, managing 6-10 projects simultaneously with project timelines ranging from 2-6 months Serve as the primary point of contact for customers throughout the implementation lifecycle—conducting demos, facilitating training sessions, organizing weekly check-in calls, and managing stakeholder communications Act as the bridge between customers and internal teams, collaborating with developers on customizations, and explaining technical functionality to both non-technical customers and the technical team Manage approximately 50% customer-facing activities and 50% internal coordination tasks, balancing direct customer interaction with collaboration on technical specifications and project logistics Own the day-to-day operational execution of implementations—taking notes, sending reminders, organizing meetings, and keeping all stakeholders aligned on scope, timeline, and deliverables 3+ years of external facing project management or implementation experience Comfort working with technical teams and concepts — you don't need to code, but you should be able to understand technical requirements, communicate with developers, and explain technical functionality to non-technical stakeholders (think APIs, configurations, integrations) Experience with cloud-based software implementations and ideally some exposure to ERP systems Ability to juggle multiple projects simultaneously — you'll manage 6-10 projects at once, ranging from 2-8 months each, and consistently meet milestones in a fast-paced environment where priorities shift Learning and adaptability — you develop new skills, take on different responsibilities, and contribute beyond your core role; you look for opportunities to improve processes rather than doing the same job the same way every day Strong organizational and communication skills — you consistently maintain up-to-date project plans and documentation, proactively keep stakeholders aligned, and effectively facilitate meetings between customers, sales, support, and technical teams Experience collaborating across teams — you ask thoughtful questions, actively support teammates, and value working in a collaborative environment with a family-oriented culture Spanish language skills (bonus) Location: Dallas, TX - Remote (hybrid if in Dallas metro area) Compensation: $85K - $100K, plus bonus Benefits: Health, dental, and vision coverage starting your first full month 401(k) with employer match Life insurance, short and long-term disability insurance Generous paid time off + 11 paid holidays + 1 paid volunteer day Paid parental and sick leave Sponsorship not available. Position only available to those within the US with legal authorization to work.

Responsibilities

The Technical Project Manager will implement a cloud-based solution for external customers while managing multiple projects simultaneously. They will serve as the primary point of contact for customers throughout the implementation lifecycle and ensure alignment among all stakeholders.