About the job

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role:

As Technical Project Manager, you will own the end-to-end delivery of high complexity Agentic AI deployments for enterprise customers, running your pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable delivery unit from scoping through go-live and hypercare.

This is your opportunity to sit at the center of how global enterprise brands adopt Agentic AI, translating technical complexity into business outcomes for executive stakeholders at companies like Booking.com, SAP, and Allianz.

Areas of ownership:

• Project Delivery: Own scope, schedule, budget, risk, and quality for assigned Agentic AI customer projects, selecting the right delivery methodology (Waterfall, Agile, or Hybrid) for each customer context.
• Customer & Stakeholder Management: Act as the primary delivery contact for customer sponsors, IT, and business stakeholders, running governance calls, steering committees, UAT readouts, and go-live reviews.
• Cross-Functional & Pod Coordination: Align Forward Deployed Engineers on integration readiness and Agent Architects on discovery and conversational design, while coordinating with Sales, Solution Engineering, Product, and Support across the customer journey.
• Methodology & Process Discipline: Facilitate sprints and retros or lead stage-gate reviews depending on methodology, and enforce documentation standards across charters, design docs, runbooks, and handovers.
• Metrics & Reporting: Track deployment KPIs such as time to first agent in UAT and milestone on-time rate, and report delivery status and risk posture to internal and external stakeholders.
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