SKILLS & EXPERIENCE

• Minimum 5 years experience in a lead technical role within telecommunication industry
• Substantial experience in managing, supervising or providing technical support to a network build operation in a Telco environment.
• Ability to lead, inspire & develop a winning team.
• Track record of defining KPIs with strong focus of delivering the right results and achieving set targets daily, weekly & monthly.
• Teamwork orientated individual with ability to add positive team dynamic and openly share best practice.
• Knowledge and experience of operational activities within telecommunication network build and maintenance.
• Telecom and Construction industries experience of working for Principal Contractor – acting as duty holder.
• Practical experience of producing procedures, risk assessments, training plans, quality assurance management programs.
• Fully conversant with all Microsoft Office applications.
• Strong communication skills

QUALIFICATIONS:

• Third level technical qualification or equivalent in a related subject.
  Leadership training

THE ROLE

The primary objective of the role is to lead a robust Quality Program and provide technical expertise support to Field Technicians to ensure we achieve a best in class network deployment performance. This entails putting in place sound quality measurements to ensure the services provided are of the highest standard.
This role will be in the PMO department, and it will have a direct bearing on the quality of service we provide our customers. It will need to continuously adapt to ever changing technologies and market environment.
The role will be responsible for managing the Quality Compliance team and to work in conjunction with Operations to achieve set performance & quality KPIs, for both our technical performance and operational performance.
This is both office and field based, working with network technicians and active customers in the field while also managing the technical quality team, making a strong contribution to the formulation and execution of strategy to provide best in class network deployment performance.

JOB PURPOSE/KEY ACCOUNTABILITIES

• Leading and developing the technical quality programme for the business, with support from the wider PMO team and Operations teams.
• Management of Quality Team performance, providing direction and focus on required areas.
• Working knowledge of ISO45001 (18001) and ISO 14001, with experience in setting Quality Management procedures and standards aligned with ISO9001.
• Ensure all workflow tools are setup correctly to closely monitor field quality performance and completed works, minimising use of labour-intensive daily data entries.
• Ensure that managers, office staff, field staff and sub-contractors are using workflow tools correctly to ensure analytics run correctly.
• Review works completions to ensure build is to client and entegro specifications and in conjunction with the project owners, maintain high standard of quality across all build works.
• Lead the investigation of Technical problems and resolve to a successful resolution. Track any deviations found from source to closeout.
• Support Operations to achieve the performance KPIs set by the business.
• Monitor the project requirements meticulously, ensuring all tasks are undertaken in line with the agreed Client and Regulatory standards.
• Identify knowledge or skills gaps and implement supportive corrective actions to meet these needs to help ensure competency levels are attained and maintained.
• Providing internal training and coaching to operational teams in specific subject matters. Including developing and delivery of certified technical training for field technicians, to cover all aspects of field activities under our Quality and Training Program.
• Cost reduction by optimisation of build methodology and operating procedures.