Technical Quality Sr. Analyst at Tate & Lyle

Decatur, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Quality Analysis, Customer Specification Negotiation, Regulatory Compliance, Quality Auditing, Change Management, Complaint Resolution, Documentation Management, Stakeholder Management, Communication Skills, Attention to Detail, Multitasking, Process Orientation

Industry

Food and Beverage Manufacturing

Description

ROLE PURPOSE The technical quality team provides information and documentation to internal and external customers, responding to quality related customer requests, customer specification negotiations, maintaining quality related documentation, and facilitating the resolution of quality issues. Interacting with a range of different stakeholders to achieve alignment with customer requirements, company standards, and quality related regulatory compliance. This role is customer facing requiring strong communication skills, attention to details, and ability to multitask to help drive the company’s strategy forward as a valued added and customer first supplier. MAIN ACCOUNTABILITIES § Providing and maintaining product information such as customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, religious certifications § Completing customer questionnaires and surveys § Coordinating customer audits and facilitates NDA process § Populating various portal platforms with quality information § Issuing or approving continuing guarantees, quality agreements, special customer quality or shipping requirements, quality statements § Issuing or approving quality certifications for regulatory compliance, GMO status and potential product impurities § Facilitating resolution of quality complaints with customers § Facilitating disposition of returned and rejected products § Reviewing and facilitating customer claims related to quality complaints § Negotiating specification differences with customers § Approving process and product specification changes § Facilitating and reviewing customer notifications for change management § Working closely with Sales, Product Management, Science and Innovation, Technical Service and Customer Service related to customer/product issues § Acting as back up for other fellow Technical Quality team members § Documenting internal metrics § Other duties as assigned · PERFORMANCE MEASURES · Meet Service Level Agreements (Portals, Document/Packet requests, Metrics, Customer Excellence) · Become an expert in assigned product lines EHSQS: · Perform, maintain and improve the EHSQS standards and requirements · Participate actively in the Company’s EHSQS program including training, audit, etc. · Report near miss or unsafe act Location US Home Based, or Decatur, IL COMPETENCIES, SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS COMPETENCIES The qualified candidate will be a self-motivated, energetic individual who is highly process oriented and capable of anticipating Technical Quality Manager needs and proactively adjusting to meet those needs. Also, must be detailed oriented with the ability to work with various other internal functions to improve productivity of customer facing teams while keeping a positive attitude. California Consumer Privacy Act ("CCPA") The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process. Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

Responsibilities

The role focuses on providing technical quality documentation and managing customer specifications, certifications, and regulatory compliance. It involves facilitating the resolution of quality complaints and coordinating audits to ensure alignment between customer requirements and company standards.