Technical Response Engineer at The Salvation Army

City of Moreton Bay, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Microsoft 365, Cloud Computing, Networking, Security, ITIL, Microsoft Teams, Microsoft Intune, Application Packaging, Microsoft Azure, Problem Solving, Collaboration, Automation, Training Development, Project Management

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. About the Role: We’re seeking a Technical Response Engineer (Permanent – Full Time), who thrives on solving complex technical challenges while working collaboratively with IT colleagues. You’ll play a key role in driving efficiency, sharing knowledge, and keeping skills sharp through ongoing learning in emerging technologies. Location - TSA Independent School - Lawnton Campus , QLD. Purpose of the Role: The Technical Response Engineer is responsible for delivering timely and effective technical support, combining independent problem-solving with strong collaboration across IT teams. The role focuses on diagnosing and resolving complex technical issues, optimising operational efficiency, and promoting knowledge sharing within the team. A commitment to continuous professional development is essential to ensure up-to-date expertise in emerging technologies, industry standards, and organisational requirements. Key Roles and Responsibilities: Provide technical expertise and level 2 support for the Microsoft 365 platform, resolving incidents, service requests, and problems across multiple channels. Contribute to the design, configuration, and technical direction of the Microsoft 365 platform to optimise business capability and collaboration. Administer and support Microsoft Teams Calling and cloud telephony devices, ensuring reliable and seamless communication. Collaborate with level 3 support teams and third-party vendors to resolve complex issues impacting business operations. Streamline workflows and improve efficiency through automation, with a strong focus on security and best practices. Manage endpoint operating system patching, application deployment, and software updates for student and end-user devices. Maintain and modernise standard operating environments (SOE/MOE) in line with organisational needs and industry standards. Oversee the full lifecycle of end-user devices, including deployment, maintenance, and replacement of computers for staff and students. Ensure the smooth operation of Microsoft Office and Microsoft Store applications for all users. Develop and deliver user-friendly training materials, manuals, and technical documentation to empower end-users. Partner with internal teams to improve departmental processes, ensuring adaptability to evolving technology and best practices. Plan and define project scopes, manage vendor relationships, and apply technical expertise to deliver service assurance and critical business outcomes. About You/ Skills Required: Bachelor’s degree in computer science, Information Technology, or a related field. Minimum 5 years’ experience in a similar technical role within a large and complex organisation. Strong expertise in cloud computing, networking, security, and ITIL V3/V4 foundations. Proven experience with Microsoft 365 suite, including Office, Teams Calling/VC, SharePoint, and Windows Server. Advanced proficiency with Microsoft Intune/Endpoint Manager for device and application management. Experience in application packaging and developing standard operating environments (SOE). Exposure to Microsoft Azure and related cloud services (highly regarded). Microsoft Certified Solutions Expert (MCSE): Productivity or equivalent certification (desirable). Requirements of the Role: A national police record check is required Valid Drivers Licence Working With Children Check / QLD Blue Card Why work for Us: NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits annually. Flexible working conditions and paid parental leave Employee Assistance Program - Independent confidential counselling service Opportunity for career development An inclusive culture of dedicated, passionate and professional team members Positively supporting and impacting the lives of others through your career contribution. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

The Technical Response Engineer is responsible for delivering timely and effective technical support, focusing on diagnosing and resolving complex technical issues. The role also involves optimizing operational efficiency and promoting knowledge sharing within the team.