ABOUT US:

Cloud Electronics Ltd. is a small audio electronics, design, engineering and distribution company. We are a specialist niche manufacturer of Commercial Audio Electronics, used around the world by some of the most prestigious brands in Retail, Hospitality, and Fitness & Leisure. The Cloud Electronics brand, is synonymous with premium design, build and sound quality and is the industries brand leader.
Cloud’s facility is clean, tidy and a pleasant environment to work in with a relaxed and professional atmosphere.
We are looking for a new member of the team to work within the Customer Service & Technical Support department.
The right candidate will need to demonstrate the right attitude and mindset, with an engaging personality. The Candidate will need to be self-motivated, pro-active, conscientious and punctual. Accuracy and attention to detail is very important to the role.
Most importantly, however, we are looking for the right person - someone who can work in a small-knit team and is adaptable.

KEY SKILLS:

• Have good technical skills or be a practical thinker with a strong sales focus
• Highly efficient and able to make calculated decisions
• Possess excellent communication skills, both written and verbal
• Energetic, enthusiastic with an enquiring technical mind
• Accurate, consistent and diligent approach to duties;
• Ability to learn fast and support the customer;
• Passionate about providing first class customer service and a willingness to learn about Commercial Audio Solutions:
• An interest in Technical Audio Electronics and / or Music Production;
• Ability to work in a busy environment and have a ‘can Do’ attitude;
• Be flexible, punctual and prepared to help out the rest of the organisation in a willing and positive manner.

THE ROLE:

• You will be responsible for handling technical sales enquiries including specifying products, providing quotes, maximising sales and providing a high level of customer service
• Administer the company’s Sales Order Processing for UK & Worldwide orders including sales orders, repairs, stock enquires, logistics & shipping admin. Including all legal documentation and paperwork

KEY RESPONSIBILITIES:

• You will be responsible for handling technical sales enquiries including specifying products, providing quotes, maximising sales and providing a high level of customer service
• To be the first-line customer interface, communicating courteously with customers by telephone and e-mail;
• Deliver accurate technical product support via phone, email, or webchat;
• Audio system design support and product application assistance;
• Assist customers and integrators with Network & IT support relating to AV Systems;
• Administer the company’s Sales Order Processing for UK & Worldwide orders including sales orders, repairs, stock enquires, logistics & shipping admin. Including all legal documentation and paperwork;
• To attend any necessary training courses in line with company requirements and personal development;
• Maintain a good standard of organisation, general office duties, paperwork and administration;
• We are particularly interested in hearing from candidates with a strong technical ability along with the drive to learn and develop their product knowledge