Technical Sales Analyst

at  Vertiv

JOB SUMMARY:

Provide technical support through customizing submittal documents, and searching, tracking, (Bid Reviews) and processing Power Management sales opportunities (Proposals) that will allow the Vertiv Sales Representatives to close business quickly and supply their customers with the most accurate equipment selections and solutions for their applications, based on plans, specifications, and design condition. Provide support for Local Vertiv Offices (LVO’s) through tracking, documenting, reviewing, and coordinating bid opportunities with the sales representatives and external customers (all bidders/contractors).

JOB QUALIFICATIONS:

• Preferable Bachelor’s Degree in Electrical Engineering or Electronics Communication Engineering.
• Knows how to read electrical diagrams, and basic knowledge in UPS or Data Center system.
• 2+ years of Electrical Knowledge experience such as basic operation of UPS, batteries, PDU’s and monitoring system.
• 2+ years of customer service and sales technical support experience
• At least 18 months as Associate Engineer (Technical Support) with the team.
• Thorough knowledge of Electrical Diagrams and UPS system
• Knowledgeable in interpreting Electrical drawings and specifications
• Knowledge on Adobe Acrobat Professional and Microsoft Excel and other MS Office applications
• Can communicate clearly using the English language in both written and oral form
• Knowledge on data center operation
• Good analytical and mathematical skills
• Excellent interpersonal and presentation skills
• Can work independently with minimal supervision
• Excellent time management and problem-solving skills
• Demonstrated industry, systems, and process knowledgeCulturally attuned to customers around the globe
• 
  The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
  OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
• Assists customers in handling, servicing, follow-up, communication, and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implements error-proofing method to ensure all transactions done are accurately.
• Participates in conferences calls, meetings, and discussions with customers.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Coordinates with other teams/support to complete the request of customers
• Monitors team service level and assists in workload distribution
• Conducts team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
• Assists colleagues in answering general inquiries from customers
• Records and submits periodic transaction records, log sheets and/or trackers.
• Plans, executes, and manages own workload and projects in cooperation with line leaders.
• Assists in leading team meetings, huddles, and information cascades. Communicates with the team on best practices, lessons learned, process and product updates during team huddles/meetings
• Manages team common mailboxes and delegates tasks to colleagues
• Gathers data, analyses trend, generates and submits reports to line leaders with recommendations.
• Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information, and respond to queries/requests coming from different levels.
• Perform special projects and reports for the internal and external customers
• Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary.
• Completes personal individual development plan and implements agreed training/development activities.
• Assists the team lead in identifying team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing, and consolidating information into forms that can be used for decision making of the top management.
• Performs quality checks and provides quality feedback/recommendations to peers.Support projects related to quality improvement (such as Think Customer, QMS, etc.)