POSITION SUMMARY:

The Technical Sales and Service Supervisor possesses a broad knowledge of Fusion’s products and capabilities. They will be the subject matter contact for both brazing products and brazing machines along with process operations supporting the sales team, distributors, and customers with product and technical information to help grow sales and meet the needs of our customers.
As needed, The Technical Sales and Service Supervisor will assist the Fusion sales team by traveling to customer locations to support customer use/application of Fusion products. In addition, this position will work closely with Fusion’s R&D/Technical Services team to foster alignment, create best practices and as well as participate in special cross-functional projects and quality initiatives.

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS:

• Bachelor’s degree (preferably engineering or other technical discipline) with demonstrated technical aptitude.
• 5 years field sales experience in the manufacturing industry with 2-3 years sales management experience.
• 3-5 years professional experience and a minimum of 2 years in a manufacturing environment.
• Technical/Mechanical aptitude
• Strong computer skills. Proficient in Microsoft Office and familiarity with material management systems (i.e. Synergy and Macola)
• Exceptional verbal and written communication skills.
• Proven analytical and problem solving skills.
• Display willingness and ability to make sound, accurate decisions.
• Capable of handling multiple projects simultaneously.
• Work with minimal direction.
• Able to work as part of a team providing distributors, their associates, and other internal support functions with the information and materials they need to win customer business.
  Job Types: Full-time, Permanent
  Pay: £45,000.00-£55,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: FusionIn

Technical Services / Customer Support:
· Stay abreast of industry developments and trends.
· Answer general technical questions and assist sales / distributors / customers in product selection.
· Evaluate customer needs and recommend products / applications satisfying customer requirements, which are in alignment with Fusion’s long-term goals, strategy, and objectives.
· Work with Fusion Distributors and Representatives related to the sale of pastes, applicators and automatic brazing and soldering systems within assigned territories.
· Train and provide on-going support for Distributors and Representatives to develop product knowledge, promote and generate sales, and ensure effective customer service and relations.
· Recommend and participate in commercial programs and activities to grow business including trade shows, advertising, web site, meetings, projects, and lead generation and various marketing communications activities.
· Network and maintain effective market, product and competitive contacts to anticipate development in products and prices.
· Evaluate product applications and recommend market and product policies, programs, and strategies.
· Answer general technical questions, and assist sales/distributors/customers in product selection.
· Evaluate customer needs and recommend products/applications satisfying customer requirements, which are in alignment with Fusion’s long-term goals, strategy, and objectives.
· Expedite and troubleshoot problem accounts and unusual customer inquiries.
· Provide expertise in collaboration with Engineering, Manufacturing, Quality, Sales, and other areas on matters of mutual concern to troubleshoot, correct and improve internal and external product and process issues.
· Lead the quality department for Fusion UK through coordination with FI quality and technical service departments.
· Seek opportunities for continued process improvement as a commitment to Quality.
· Work with customers, sales, distributors, and others to investigate new applications and products. This may include coordination with FI to develop concepts and conducting feasibility studies to validate key performance requirements.
· Work with sales to establish and maintain solid customer relations and contacts with key customers. Schedule periodic visits as necessary to key customers to ensure their product / process needs are being satisfied.
· Take ownership of customer issues and independently navigate the internal organization in order to create innovative solutions for customers.
· Adhere to prescribed safety rules and regulations
General Responsibilities:
· Manages own time and participates in additional project efforts under minimal supervision.
· Demonstrates creative thinking when approaching tasks, problems, or opportunities.
· Navigate departmental, and cross-functional, resources to solve work related problems.
· Makes good decisions in non-standard situations with limited impact.
· Participate in cross-functional projects or initiatives as required.
· Supervise the Technical Support Specialist
Must be willing to perform other duties as assigned or directed to meet Fusion goals and objectives!