Technical Sales Associate at Sutherland

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

500000.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Upselling, Cross-Selling, Chat Support, Voice Process, Communication, CRM Systems, Query Resolution, Issue Handling, Customer Experience, Productivity, Quality, Compliance, Inbound Calls, Customer Support Executive

Industry

IT Services and IT Consulting

Description

Job Description Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience. Key Responsibilities: Handle inbound voice calls and live chat support for international customers Provide end-to-end customer support, query resolution, and issue handling Perform upselling and cross-selling of products and services Meet CSAT, quality, sales, and productivity targets Ensure high standards of customer experience and compliance Accurately document interactions in CRM systems Required Skills: International BPO Customer Service Inbound Voice Process Chat Support / Blended Process Sales, Upselling & Cross-Selling Customer Support Executive Customer Care / Customer Experience Excellent English Communication (Verbal & Written) North America Process / US Shift Eligibility Criteria: 1 / 3 years experience in International BPO (Customer Service / Sales) Strong communication skills for both voice and chat processes Comfortable working in Night Shifts / US Shifts / North America Time Zone Male candidates from Indore, Kolkata, Delhi, Jaipur Immediate joiners preferred (Notice period buyout / relieving letter considered) Salary & Benefits (Search-Optimized): CTC: Up to ₹5 LPA Stable role with a leading global BPO company Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected]. Qualifications Any Graduate Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The role involves handling inbound customer service queries and sales calls while delivering excellent customer experience. Key tasks include upselling and cross-selling products and services, ensuring high standards of customer experience and compliance.