Technical Sales Consultant - Door Hardware at MID-WEST WHOLESALE HARDWARE INC

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Sales, Customer Service, Product Knowledge, Problem Solving, Communication, Order Management, CRM Software, Team Collaboration, Active Listening, Adaptability, Customer Satisfaction, Industry Trends, Empathy, Technical Concepts, Strategic Thinking, Sales

Industry

Wholesale

Description

ABOUT BANNER SOLUTIONS – NOT JUST A HARDWARE DISTRIBUTOR At Banner Solutions, every teammate is an owner. Banner Solutions is more than a typical door hardware distributor – we’re obsessed with making our customers’ jobs easier through inventory availability, product findability, and top-tier customer support. We are Securing Every Doorway and Beyond with Trusted Solutions. Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by an industry leading e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry. We are entering an exciting phase of growth and expansion supported by significant investments! JOB SUMMARY The Technical Sales Consultant is responsible for handling inbound customer inquiries via phone and email. This role is pivotal in delivering superior customer experiences through effective communication, product knowledge, and problem-solving abilities. GENERAL DESCRIPTION, PRIMARY RESPONSIBILITIES, JOB DUTIES Primary Responsibilities * Handle inbound phone calls from customers regarding pricing, product availability, order placement, order status inquiries, and returns initiation. * Communicate effectively with customers based on their product needs, and provide product specifications, order status, and other relevant information to answer questions and resolve issues. * Utilize comprehensive product knowledge of door hardware and security solutions to assist customers in making informed purchasing decisions. * Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions. * Collaborate with internal teams to ensure timely and accurate order processing, shipment tracking, and resolution of customer issues. * Maintain up-to-date knowledge of industry trends, product updates, and competitor offerings to effectively address customer inquiries. * Demonstrate a sense of urgency and empathy in addressing customer concerns and resolving issues to ensure customer satisfaction. * Utilize tools & technology to perform daily tasks like answering phone calls, recording notes of customer interactions, entering orders and processing returns, and keeping comprehensive records of activities. QUALIFICATIONS REQUIRED SKILLS, EDUCATION, CERTIFICATIONS, LICENSES Qualifications * 3+ years experience in a technical sales or customer service role, preferably within the door hardware and security industry. * High school diploma or equivalent; additional education or certifications in sales or customer service is a plus. * Proficient computer skills and experience with CRM software or order management systems. * Ability to work independently and collaboratively within a remote team environment. Competencies Customer Centric Communication - The ability to effectively understand and engage with customers through active listening and strong interpersonal skills, both verbal and written. Agile Responsiveness - The ability to adapt quickly to changing situations and the importance of addressing tasks with a sense of urgency. Technical Product Mastery - The ability to learn technical concepts quickly and the deep understanding of product knowledge. Strategic Growth Mindset - The ability to solve problems and the capacity for upward growth We foster an inclusive and supportive team culture that values diversity and collaboration and therefore encourage qualified candidates with relevant experience to apply, even if they do not meet all the listed qualifications. WHY JOIN BANNER? Banner Solutions is a great fit if 1. You value teamwork and are interested in helping to build an evolving high-growth company 2. You have a “roll up your sleeves” work hard play hard mentality 3. You value making a difference in the world and participating in something larger than oneself 4. You want to work with top quality leaders What You’ll Gain by joining Banner 1. Ownership shares in the company 2. 401K match 3. PTO 4. Employee Discounts through our partners 5. Health, dental and vision insurance coverage 6. Mentorship & Leadership Development

Responsibilities

The Technical Sales Consultant handles inbound customer inquiries via phone and email, providing product specifications and resolving issues. This role is crucial for delivering superior customer experiences through effective communication and problem-solving abilities.