We are looking for Pre-Sales & Post-Sales Engineers to join our team.
The Sales Engineer is responsible for understanding the technical aspects of the products or services offered by the company, explaining these aspects to potential customers and closing deals. Achieve the Provided Target and update the market requirements. Requires a blend of technical proficiency and sales acumen to meet customer needs and drive revenue growth.

• Develop a deep understanding of the company’s products or services, including their technical specifications, applications, and benefits.
• Stay updated on industry trends, competitive products, and advancements in technology.
• Work closely with the inside sales team to identify customer needs and provide technical solutions that meet those needs.
• Conduct product demonstrations, presentations and provide training for customers.
• Address technical inquiries and provide post-sales support to ensure customer satisfaction.
• Collaborate with the inside sales team to develop sales strategies and proposals that highlight the technical advantages of the company’s offerings.
• Assist in the preparation of technical proposals, bids, and contracts.
• Respond promptly to customer inquiries and issues through various channels (phone, email, chat, on-site visits).
• Diagnose and troubleshoot technical problems, providing effective solutions or workarounds.
• Ensure timely resolution of customer issues to maintain high levels of customer satisfaction.
• Guide customers through installation, setup, and usage of the products.
• Document and track customer issues using CRM
• Escalate complex problems to higher-level as necessary.
• Follow up with customers to ensure their problems are fully resolved and gather feedback on the support experience.
• Maintain detailed records of support activities, customer interactions, and problem resolutions.
• Create and update technical documentation, FAQs, and knowledge base articles to assist customers.
• Prepare regular reports on support activities, customer satisfaction, and common issues.