WHO ARE WE?

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.
Would you like to join a vibrant and exciting role in Vertiv? Have a look below

Role Statement :

• Provide technical support and trainings to customers and Sales for Thermal Management products and solutions
• Provide Sales with pre-sales technical support when building proposals, quotes and tenders
• Development of technically and price competitive applications for Thermal products to fulfill customer requirements where standard products do not fit

• Organize and host events to demonstrate Vertiv products and technologies effectively to audiences of varied technical knowledgeWork closely with consultants to understand their requirements and collaboratively develop effective solutions

JOB REQUIREMENTS – QUALIFICATIONS AND WORK EXPERIENCE

• Previous working experience: extensive experience in Thermal products and installation, especially for Data center or equivalent
• Solid experience matured in adjacent markets and in similar positions
• Language skills: fluent English written and verbal required; second language of the in-scope group is nice-to-have
• Excellent IT skills (Word/Excel/PowerPoint) and Customer/Sales orientation
• High focus on customer needs
• Practical experiences with Thermal products
• Experience in quoting/proposing/installing/ managing projects
• Disciplined, self-motivated and proactive
• Able to combine long term and short-term goals by setting priorities
• Organizational skills and familiar with a decentralized environment but at the same time able to work in a team
• Ability to interact with all levels within the organization from entry level to executive
• Experience with AutoCAD or similar CAD systemsWell informed on standards and contractual regulation issues
• 
  The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
  OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion

KEY DUTIES:

• Technical support:
• Review RFQs and identify customer requirements/specifications
• Provide sales and pre-sales support with technical support of product specifications and applications
• Standard product selection based on customer requirements
• Coordinates with factory engineering departments for specific technical requests
• Special applications – Engineer-to-Order (ETO):
• Design new solutions where standard products do not fit
• Ensure solution is compliant with Design Verification Tests (DVT) and traditional certification
• Configure the ETO products in C1
• Define feasibility and costs of solutions/products
• Integration, coordination and support the internal pre-sales and/or external suppliers
• Prepare relevant technical documents
• Internal support for project management team and sales
• Presentation/explanation of solution to sales organization
• Support Engineering and Manufacturing, and manage development of ETO product once customer order is received
• Manage the relationship between Sales teams and the business unit
• Attend customer meetings with Sales manager as a technical expert
• Visit consultants on a regular basis, owning the relationships and collaborate in developing effective solutions
• Provide technical trainings to sales teams and customers
• Organize and host events and webcasts showcasing Vertiv products and technologies
• Support WT activities and factory visits when needed.
• Work with Product Management and Sales teams to feedback on issues with current products and provide input around new products
• Constantly monitor the market for trends and competitor activities
• Support local quality management audits (e.g. ISO9001/14001)Support that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulation is managed and performed in full compliance with the Company ITC certification program itself

Role Statement :

• Provide technical support and trainings to customers and Sales for Thermal Management products and solutions
• Provide Sales with pre-sales technical support when building proposals, quotes and tenders
• Development of technically and price competitive applications for Thermal products to fulfill customer requirements where standard products do not fit
• Organize and host events to demonstrate Vertiv products and technologies effectively to audiences of varied technical knowledgeWork closely with consultants to understand their requirements and collaboratively develop effective solution