Technical Sales & Product Specialist at DSA Doors

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Sales, Customer Service, CAD Drawing, Autodesk AutoCAD, CRM Software, Order Management, Technical Specifications, Time Management, Analytical Thinking, Communication Skills

Industry

Wholesale Building Materials

Description

Description DSA Doors, the leading premium wood door manufacturing company in the United States, has an opening for a Technical Sales & Product Specialist based in the Raleigh, NC office. You will be the point-of-contact for our customers to provide sales and support of our architectural services. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group. Responsibilities Manage custom orders from inception to delivery, including working directly with clients to clarify technical specifications. Review customer-submitted CAD drawings and collaborate with Engineering group to ensure manufacturability. Convert customer specifications into clear production instructions. Generate quotes and timelines for custom orders. Advise clients on material choices, finishes, and design options. Provide feedback to customers on production timelines, delays, and technical challenges. Ensure all custom orders meet quality standards and customer expectations. Collaborate with the sales team to ensure accurate information is provided to clients and that all details are captured for production. Input all communications and documents into the CRM system. At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That's why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we're committed to investing in your future. Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference! Requirements Skills that will ensure your success: Analytical and curious; asking the 5 W’s Dedicated to quality and customer service Customer service and phone etiquette Detailed and organized Time management Knowledge of computer software and functions Minimum Qualifications & Preferences At least 2 years of experience in customer service, technical sales, or order management in a manufacturing environment. Must be able to modify and create CAD drawings. At least 1 year of Autodesk AutoCAD design experience preferred. Familiarity with interpreting technical drawings and specifications. At least 1 year of experience using a CRM in a professional setting. Ability to manage multiple custom orders at different stages. Knowledge of the building supply, hardware and/or doors/windows industries.

Responsibilities

Manage custom architectural door orders from inception to delivery, coordinating between clients and the engineering group. Generate quotes, advise on materials, and ensure production instructions meet quality standards.