SUMMARY

The Technical Sales Representative is responsible for cultivating key business relationships with new and existing customers through exceptional customer service and support.

KNOWLEDGE & SKILLS:

• Post-secondary education: 2-year or 3-year Electrical Technology program
• Exceptional customer service and communication skills
• Proficient computer skills in MS Office (Excel, Word, etc.)
• Previous Electrical distribution knowledge/experience

• Handles customer queries and provides exceptional sales support including product sourcing, entering and expediting orders, preparing quotations, and troubleshooting order-related issues
• Provides direct support to customers primarily through phone calls and email
• Markets new products and services available from the company
• Works closely with Inside Sales personnel to achieve common sales goals and objectives
• Provides product solutions to meet customer needs
• Cultivates key business relationships within assigned territory
• Reviews regularly customer sales activity, identifies opportunities, and maximizes account saturation
• Presents a professional image in all interactions and behaviours
• Provides the highest level of service in accordance with the company’s quality system and ISO standards
• Uncovers new sales opportunities and potential prospects through industry databases, networking, referrals, etc.