ABOUT US

ASSA ABLOY is the global leader in access solutions, dedicated to satisfying end-user needs for security, safety, and convenience. With offices in over 70 countries, we are represented in all major regions across both mature and emerging markets. Our iconic brands—Yale, Abloy, Lockwood, and more—are built on innovation, earning us a place on Forbes’ list of the world’s most innovative companies.

ABOUT THE ROLE

We’re seeking a customer-focused and technically skilled Technical Account Representative to support our Professional End User (PEU) customer segment across New Zealand. Based in Auckland and reporting to the Retail & Locksmith Sales Director, this role is all about delivering trusted advice, tailored security solutions, and technical support to clients such as local councils, government departments, and infrastructure providers.
You’ll play a key role in managing existing accounts, solving technical challenges, and growing our high-security keying product portfolio through close collaboration with internal and external stakeholders.

KEY RESPONSIBILITIES

• Provide timely technical and sales support to end users and customers, resolving product-related inquiries and issues.
• Understand customer needs and deliver tailored, consultative solutions while managing key accounts to ensure satisfaction and retention.
• Support the broader sales team with technical expertise and collaborate on opportunities to grow the high-security keying portfolio.
• Conduct product training for customers and internal teams to build knowledge and promote correct product usage.
• Manage projects and customer interactions using CRM tools to maintain accurate records and track progress.
• Attend industry events to promote ASSA ABLOY solutions, strengthen relationships, and gather market insights.
• Collaborate with cross-functional teams—including product, marketing, operations, and customer service—to align on goals and initiatives.
• Monitor sales performance against targets and implement corrective actions as needed to meet objectives.