Technical Sales Specialist, Data Management

at  Seequent

ABOUT US

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.
We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

THE ROLE

Reporting to the Technical Sales Lead, Mining, this role is responsible for engaging with customers in the Mining, Civil, Environmental, and Energy sectors throughout the lifecycle of Seequent products.
This includes the Central platform, MX Deposit, Imago, OpenGround, and Seequent Evo. The specialist will provide technical support, training, and project assistance, ensuring customers maximize the value of Seequent’s Data Management solutions. The role requires a robust knowledge of all Seequent products, a strong background in geological modeling, and the ability to deliver user interactions through various channels. Additionally, the specialist will act as a regional technical advocate, providing feedback to software development teams and supporting the local sales team with product demonstrations and implementation plans.

IN THIS ROLE, YOU WILL HAVE THE OPPORTUNITY TO:

• Provide Technical Support: Offer well-rounded technical support for Seequent solutions and partner products.
• Project Assistance: Assist customers during both trial and post-purchase phases to maximize the value of Seequent Data Management solutions.
• User Interactions: Conduct user interactions through face-to-face conversations, telephone, and email, ensuring successful resolution of issues.
• Proactive Customer Contact: Proactively contact users to complete health checks and identify additional support, training, or sales opportunities.
• Technical Advocacy: Act as the regional technical advocate for Seequent’s Data Management portfolio across all market sectors.
• Sales Support: Support the local sales team with product demonstrations, understanding customer needs, and developing implementation plans.
• Identify Opportunities: Identify new influencers and decision-makers within customer organizations.
• Feedback to Development: Provide feedback to software development teams to enhance product functionality.
• Training Delivery: Deliver training to new customers and integrate Seequent solutions into their workflows.
• Mentorship: Mentor the technical customer solutions team to build confidence in training situations.
• Marketing Collaboration: Work closely with the local marketing specialist to represent data management solutions in regional marketing activities.
• Customer Satisfaction Monitoring: Actively monitor customer satisfaction levels and work to improve outcomes.
• Support Product Upgrades: Assist and support all product upgrades, new releases, and new products.
• Build Best Practices: Collaborate with the global team to build best practices and well-structured demonstrations, training, and implementation plans.
• Lead Generation: Create leads through marketing and business development activities and follow up to support sales efforts and global targets.

TO BE SUCCESSFUL IN THIS ROLE, YOU SHOULD HAVE:

• Degree in geosciences, data sciences, engineering, or a closely related discipline.
• Minimum of 5 years of professional experience in geoscience and data management.
• Experience and/or operational skills in data management, geoscience or engineering-related 3D modeling software, ideally the Leapfrog suite.
• Understanding of data structures, integrations, networking technology, and platforms.
• Fluent in Spanish.
• Confident oral and written communication skills in English; additional Portuguese languages are an asset.
• High degree of personal ethics and confidentiality.
• Understanding of how cultural differences influence business relations.
• Excellent interpersonal skills to develop and build sustainable working relationships.
• Proven team player with conflict management skills.
• Ability to work well independently, manage workload effectively, and adapt to a fast-paced, constantly changing environment.