Salary: Base salary £30k to £40k pa depending on experience. OTE £50k to £65k (uncapped)
Role type: Permanent, Full Time.
Location: Following a period of office-based training and learning the post offers flexible working, but with an expectation to be in the office once a week. Site visits as needed.
Reporting to: Sales Director

THE ROLE

This role involves handling incoming and outgoing sales communications, managing customer inquiries, and actively promoting company products and services. Responsibilities include designing MCS-compliant heating solutions, ensuring compliance with industry standards, maintaining CRM data, and engaging in business development. The position also requires attending trade shows, delivering CPD sessions, and contributing to team improvements and industry best practices.

RESPONSIBILITIES:

• Handle Calls: Manage incoming sales calls, gather details, promote products/services, and guide potential customers into the sales process.
• Customer Outreach: Contact leads via phone, email, and internet tools to follow up on quotes and inquiries.
• Manage Enquiries: Respond to quote requests, follow-up questions, and general customer queries or complaints.
• Sales Follow-Up: Call qualified leads and quoted customers to assess project status and encourage engagement.
• Design Solutions: Create MCS-compliant heat pump and underfloor heating designs with distribution schematics.
• Ensure Compliance: Support Consumer Code and MCS scheme adherence, keeping sales compliance up to date.
• Business Development: Nurture repeat business leads, engage with contractors, developers, and professionals.
• CRM & Reporting: Maintain CRM for accurate tracking and provide reports on sales performance and department efficiency.
• Industry Engagement: Deliver CPD sessions, attend trade shows, and stay updated on best practices and product developments.
• Team Contribution: Share knowledge, suggest improvements, follow company policies, and support the Sales Team as needed.