Technical Sales Support (Microbiology) at Element Materials Technology

Acton, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Attention To Detail, Communication Skills, Interpersonal Skills, Microsoft Office, CRM Systems, ERP Systems, Microbiology, Environmental Monitoring, cGMP Regulations, Sales Support, Quoting, Pricing, Collaboration, Customer Engagement, Proposal Preparation

Industry

Manufacturing

Description

Overview Join Element’s Acton laboratory, a cGMP-certified, FDA- and DEA-registered facility specializing in microbiology, environmental monitoring, and compliance testing for sterile compounding and drug manufacturing environments. Our Acton team supports home infusion centers, hospital pharmacies, and pharmaceutical companies in maintaining contamination control, product quality, and regulatory compliance—helping ensure safe, effective therapies reach patients faster.As a Sales Support Administrator (Quoting Specialist), you’ll serve as a key link between our customers, laboratory, and sales teams—preparing precise, timely quotes that align with technical, operational, and commercial needs. This role combines analytical accuracy with customer engagement, ensuring each quote reflects Element’s commitment to quality, compliance, and service excellence. Site Status: 100% On-Site Responsibilities Review incoming customer inquiries, technical specifications, and sample requests to determine testing scope (microbiology, environmental monitoring, compounding compliance) Translate customer requirements into detailed quote specifications, including test methods, turnaround times, and special protocols Prepare, format, and deliver accurate proposals that align with Element’s pricing strategy, cost structure, and lab capacityCollaborate with sales, laboratory operations, scientists, and quality teams to validate feasibility and ensure quotes reflect current capabilities and regulatory standards Ensure all quotes comply with internal policies, cGMP requirements, and applicable accreditations (e.g., ISO/IEC 17025) Maintain and update pricing databases, templates, and historical quote data for accuracy and consistency Monitor open quotes, follow up proactively with customers, and coordinate internal feedback to keep projects moving Identify potential risks or non-standard requests, escalating when appropriate Partner with the sales team to understand client needs, project timelines, and competitive positioning Support proposal refinement, providing clear, data-driven pricing and technical insights to strengthen customer value and win potential Participate in customer calls or meetings as needed to clarify pricing or technical requirements Track quote conversions, analyze feedback, and help optimize pricing and quoting strategies Maintain deep familiarity with Element Acton’s service offerings to confidently communicate capabilities and identify upsell or cross-sell opportunities Skills / Qualifications Bachelor’s degree in a scientific, business, or related field (or equivalent experience) Prior experience in quoting, pricing, or sales support within a testing laboratory, pharmaceutical, or life sciences environment strongly preferred Working understanding of microbiology, environmental monitoring, or cGMP-regulated testing is a plus Strong analytical skills and attention to detail with the ability to translate technical data into customer-friendly proposals Excellent communication and interpersonal skills for cross-functional collaboration Proficiency in Microsoft Office (especially Excel) and familiarity with CRM or ERP systems Ability to manage multiple priorities and deadlines in a fast-paced, regulated environment #LI-TK1 Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) “If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com”

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Responsibilities

The role involves reviewing customer inquiries and preparing detailed quotes that meet technical and operational needs. It requires collaboration with various teams to ensure quotes are accurate and compliant with regulations.