TECHNICAL SERVICES ADVISOR – UP TO £40,000 PER ANNUM - PERMANENT – AWAY FROM HOME

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
As a Technical Services Advisor we are looking for a someone who wants to be part of our amazing Contact Centre Team who will support the delivery of world class service to our partners and Field Service teams. The ideal candidate will have an engineering background and proven experience in a technical support environment. You’ll be confident working across all our concessions and machinery, with the ability to quickly get up to speed through hands-on training.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Technical Services Advisor, there’s never been a better time to join.

Being a Technical Services Advisor is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Ability to follow a logical diagnostic trail for all our machines to component level.
• Be able to draw information from various sources to arrive at an accurate diagnosis.
• Expert in coaching, actively listening, influencing, with the ability to communicate effectively.
• Be the ambassador and first point of contact so a friendly approach and agile way of working is essential.
• Answer internal and external technical support calls for all our machines.
• Take ownership and escalate where appropriate.
• Able to document report findings and escalate.
• Take ownership of customers queries through to resolution and aim for a first time resolution
• Build strong relationships to foster exceptional collaboration between Costa colleagues and departments