Job Title:
Technical Service Agent (m/f/d) Digital Marketplaces
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for a job that suits you and your life? Then this job is just right for you.
In this position as Technical Service Agent (m/f/d) for digital Marketplaces / E-Commerce, you will be the first point of contact for various customer enquiries, whether by phone, email or chat.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Are proficient in English in speech and writing.
• Have the ability to multitask and work under pressure.
• Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
• Are confident in using a PC.
• Are familiar with social media and you are active on them
• Are a fast learner, diligent worker
• Are able to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)
• Are a German resident. Unfortunately, applicants from Saxony, Hesse, Saarland and Hamburg cannot be considered, even if they have a secondary residence in another state.

Ideally you already have:

• Experience in customer service. Prior working in service organization is desired.
• Online Advertising Experience that is a big plus

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

EXPERIENCE THE BEST VERSION OF YOU!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As an Technical Service Agent (m/f/d) in our team you will:

• support incoming customer enquiries relating to the topic of e-commerce and digital Marketplace.
• provide assistance with set-up issues with different E-Commerce Software through to processing fault reports or initiating solutions for the customers.
• Offering products and tools assistance to customers via diverse communication channels.
• record more in-depth concerns or major bug fixes and pass them on to the next level

In this role, we offer benefits that help support your unique lifestyle:

• You will start with an in-depth full-time training programme run by certified trainers.
• You don’t need any previous experience. We will provide you with a mentor to support you right from the start.
• In addition, you will receive regular coaching, fresh-ups and development training, which will also be of benefit to your personal development.
• A variety of online shopping discounts, especially for Concentrix employees, allow you to save big.
• We highly value internal training and career opportunities, even worldwide.
• You can expect an open and motivated team that is eager to welcome you to Concentrix