Technical Service and Sales Engineer at LAKO
Ontario, Ontario, Canada -
Full Time


Start Date

Immediate

Expiry Date

14 Nov, 25

Salary

45000.0

Posted On

14 Aug, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Maintenance, French, Languages, Soft Skills, Customer Service, Packaging Machinery, Mechanical Systems, Technical Competence, English

Industry

Marketing/Advertising/Sales

Description

COMPANY OVERVIEW

LAKO, a U.S.-based industry leader in flexible packaging and converting solutions, is seeking a Technical Service & Sales Engineer to support and grow our presence in the Canadian province of Ontario. Known for our innovative sealing, cutting, and punching technology, LAKO offers a dynamic work environment focused on technical excellence and customer satisfaction.

POSITION SUMMARY

This remote-based role centers around combining technical know-how with outstanding customer service and sales skills. The ideal candidate will act as a key liaison for customers, providing technical support, driving business growth, and ensuring high levels of client satisfaction with a focus on packaging machinery components, particularly transverse jaws used in horizontal and vertical wrappers.

QUALIFICATIONS

Experience:

  • 2–5 years in technical support, maintenance, or roles related to packaging machinery (e.g., horizontal/vertical form-fill-seal machines, transverse jaws).

Technical Competence:

  • Solid understanding of packaging machine components and mechanical systems.
  • Ability to interpret and validate technical drawings; CAD experience (AutoCAD, SolidWorks) is an asset.
  • Ability to accurately measure and document mechanical components.
  • Strong analytical and problem-solving skills, particularly with sealing issues.

Soft Skills:

  • Excellent communication, customer service, and negotiation skills.
  • Effective liaison between clients and internal departments.
  • Self-motivated and comfortable with frequent travel (50% +/-).

Languages:

  • Proficiency in English is required; fluency in French is a strong asset.

Job Type: Full-time
Pay: $45,000.00-$70,000.00 per year

Benefits:

  • Paid time off

Work Location: Remot

Responsibilities

Sales & Business Development

  • Identify and pursue new business opportunities through research, cold outreach, networking, and industry events.
  • Conduct customer visits to explore growth potential and increase sales.
  • Assess customer needs and propose customized product solutions.
  • Prepare and deliver technical and commercial proposals.

Customer Relationship Management

  • Serve as the main point of contact for distributors and end users.
  • Resolve customer inquiries and complaints efficiently and professionally.
  • Assist with logistics, customs processes, order tracking, and delivery coordination.

Thoroughly document all customer details and sales progress in Salesforce CRM.

Technical Support

  • Guide customers in the design, installation, and setup of transverse jaws for packaging machines.
  • Troubleshoot sealing issues and recommend performance improvements.
  • Collaborate with the internal engineering team for product modifications and design approvals.

Internal Coordination & Administration

  • Communicate customer feedback to engineering and production to ensure timely deliveries.
  • Assist with administrative duties such as invoicing and documentation.
  • Coordinate with logistics to meet customer-specific shipping and delivery requirements.
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