POSITION SNAPSHOT

• Nespresso Italy, Milan (Assago)
• Permanent Contract
• At least 3 years of experience in technical maintenance, customer service, or service management, particularly with B2B coffee machines or similar equipment
• Experience in managing technical teams
• A diploma or degree in engineering, technology, mechanics, or a related field is essential, or an equivalent combination of education and experience
• Fluent Italian and English
• Drive license: B

POSITION SUMMARY

In this role you will support and contribute to ensure the best in class after sales service.
You’ll be able to put in place outstanding service solutions and to boost quality for our customers by creating valuable processes. You will be in direct contact with customers, service partners and internal stakeholders, play the crucial role in ensuring high quality services to our customers efficiently, optimally and proactively.

Please refer the Job description for details