THE OPPORTUNITY:

We are seeking a skilled and security-focused Technical Service Engineer to join our Platform and Support team in Canberra. In this hands-on role, you’ll ensure the security, stability and performance of IT systems and software across a variety of technology stacks. You’ll be instrumental in implementing security controls, building and maintaining platform systems, and providing expert support for internal and external customers.
This role combines technical leadership with operational support and requires an active NV1 security clearance and on-site attendance in Canberra.

• Audit systems for controls specified in the Information Security Manual (ISM)
• Implement and maintain security related software such as Trend Micro, Tenable, Splunk, Veeam, etc.
• Building and maintaining platform systems over a variety of technology stacks including Windows, domain controllers, and VMWare.
• Building, deploying, and administering new systems for our customers and supporting these systems once deployed.
• Contributing to cross-functional teams to supply IT expertise and technical support to customer projects, both remote and onsite.
• Driving the development, maintenance, and continuous improvement of effective system and network management (e.g. configuration reviews, vulnerability and patch management and system lifecycle management).
• Achieving response and resolution time service level requirements for customers.
• Triaging Helpdesk requests, maintaining the ticketing system and end user support tools.
• Communicating directly with customers and ensuring their issues are adequately resolved.