Technical Service Engineer LATAM at ZOLL Medical Corporation

Mexico, chihuahua, Mexico -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Relationship Management, Training, Regulatory Compliance, Issue Resolution, Collaboration, Quality Assurance, Public Speaking, Sales Support, Documentation, Problem Solving, Interpersonal Skills, Communication Skills, Presentation Skills, Biomedical Engineering, Electronics

Industry

Medical Equipment Manufacturing

Description

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Description: Location: Remote (within Latin America) Travel: Required across Latin America up to 75% of the time and occasionally outside the region Languages: Fluent in Spanish and English; Portuguese is a strong plus Reports To: Service Manager Latin America Position Summary Support for both technical service and regulatory affairs across Latin America. This dual function role is essential in managing ZOLL’s service excellence and regulatory compliance efforts throughout the region. This position plays a key role in strengthening customer satisfaction through technical relationship management, issue resolution, and collaboration with sales, engineering, and quality teams. Key Responsibilities • Provide expert technical support and customer relationship management across the LATAM territory, including Bermuda, Puerto Rico, Mexico, the Caribbean, Central and South America. • Identify training and service support gaps for ZOLL products. • Coordinate and perform technical training for all ZOLL products line. • Act as a technical Subject of Matter Expert (SME) for regional sales teams, business partners, and key accounts. • Coordinate field corrective actions and upgrades in collaboration with headquarters and regional business partners. • Assist in preventive maintenance activities and oversee documentation of service events from the BP´s. • Track and report complaint trends; collaborate with Engineering and Quality Assurance for resolution. • Support pre-sales activities including tenders, deployments, and product demonstrations. • Ensure regulatory compliance in reporting complaints and service activities per SOPs. • Assist the corporate regulatory team with the full registration lifecycle of ZOLL products across LATAM: new submissions, modifications, renewals. • Coordinate with Business Partners, Area Managers, and internal teams to gather and prepare necessary documents for registration purposes. • Serve as a liaison with local consultants, ensuring proper follow-up, documentation, and payment flows • Maintain a centralized and up-to-date database of all product registrations • Letter requests and follow up, coordinate apostille/legalization of documents (CFG, LoA, PoA, ISO) and manage validation processes. • Provide guidance on the regulatory impact of product changes (ECR´s) and support resolution of Ship Holds. Qualifications & Skills • Bachelor’s degree in biomedical engineering, Electronics or equivalent technical discipline; or 5+ years of relevant experience. • Proven experience in customer-facing service roles in the medical device industry. • Familiarity with LATAM regulatory frameworks for medical devices. • Excellent interpersonal, communication, and presentation skills. • Demonstrated ability to train, present, and speak in public. • Knowledge of quality assurance practices is a plus. • Sales or commercial support experience is an advantage. • Valid US visa and ability to travel regionally and internationally ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patient's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.

Responsibilities

The Technical Service Engineer will provide expert technical support and manage customer relationships across the LATAM territory. This role also involves ensuring regulatory compliance and coordinating technical training for ZOLL products.