ABOUT US:

Sungrow is a global leader in technology, research and development specializing in PV inverter system solution and energy storage equipment for residential, commercial, and utility-scale applications. Founded in 1997, with a 26-year track record of growth and success, Sungrow is a customer-oriented and innovation-led organization focuses on R&D development and investing in its own in-house testing center approved by UL, CSA, TUV Rheinland and TUV SUD. Sungrow’s focus has spearheaded innovation in the PV industry and kept Sungrow’s broad product lineup as the preeminent choice in the ever-evolving solar industry. With over 295 Gigawatts deployed globally, Sungrow is the world’s leading PV inverter manufacturer, with 20+ subsidiaries worldwide. Sungrow offers a wide range of solutions and services, and is committed to motivating people and businesses to adopt “Clean Power for All”, and spread its efforts to making the Earth greener and cleaner through carbon dioxide reduction. This longstanding devotion and commitment to this mission and strong service to its customers has enabled Sungrow to remain at the forefront of the growing renewable energy industry. For more information about Sungrow, please visit https://aus.sungrowpower.com

SKILLS AND EXPERIENCES REQUIRED:

• Electrical Engineering, Renewable Engineering and or similar background
• At least 1-3 years of technical support or product maintenance experience preferred
• Excellent communications skills (Written and Verbal) in English
• Excellent and professional telephone customer service skills
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills handling multiple tasks at once

KEY RESPONSIBILITIES:

• Provide after-sales service support for key customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised
• Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct product testing fault diagnosis and repairs at the workshop
• Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high-quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team and customers to support the business development