THE OPPORTUNITY

We are seeking an experienced and strategic Technical Service Manager to lead our service operations across the Asia-Pacific (APAC) region .
This pivotal role is ideal for a professional with a strong background in medical devices, aiming to enhance service excellence, drive operational efficiency, and support the growth of innovative healthcare technologies.

WHAT’S NEXT

We are looking for a driven Technical Services Manager for the APAC region to join a leader in medical technologies. If you are passionate about healthcare innovation and eager to make a difference in life-saving critical medical equipment, we’d love to hear from you.
Please apply with your most updated CV directly to this posting or drop us your details to application@engagegroup.com.sg
Note: Due to the high volume of applications, we may not be able to respond to everyone individually. If you do not hear from us, please assume your application was unsuccessful this time, but we encourage you to reapply in the future.
We look forward to considering your application!
Engage Group Life Science – Singapore & SEA
application@engagegroup.com.sg
Engage Group Pte.Ltd is a licensed business under the Ministry of Manpower: (EA: 18C9316

ROLE OVERVIEW

As the Technical Service Manager, APAC , you will oversee the regional technical service teams, ensuring high-quality support for critical life-saving medical device portfolio from cardiopulmonary, respiratory through to advanced medical software solutions.
Your leadership will be crucial in optimising service delivery, fostering customer satisfaction, and aligning technical operations with broader business objectives.

WHAT YOU WILL DO

• Oversee the day-to-day operations of technical service teams across the APAC region, ensuring high-quality support and performance.
• Drive the development and execution of strategic initiatives aimed at improving service efficiency, reducing operational costs, and enhancing the customer experience.
• Work closely with internal stakeholders such as sales, marketing, and product teams to ensure service offerings meet evolving market demands.
• Maintain adherence to relevant regional compliance and regulatory requirements, while ensuring thorough and accurate service recordkeeping.
• Track and evaluate key operational metrics to identify trends, measure effectiveness, and guide process improvements.
• Support the professional growth of team members by providing coaching, mentorship, and access to skill-building opportunities.
• Oversee financial planning for the service function, ensuring responsible budgeting and optimal use of resources.
• Be prepared to travel across APAC to provide on-site leadership, support local teams, and strengthen customer relationships.