ABOUT US

AB Enzymes, as a subsidiary of Associated British Foods, is a leading company in the innovation and production of enzymes worldwide. Operating in the biotechnology industry we are an important partner for customers in the application of food, animal feed and industrial enzymes. With our expertise in the global enzymes business, we help our customers to make their industrial processes more sustainable, environmentally friendly and efficient. Product excellence and innovation are among our key strengths while our passion for science and customer-focused solutions is what drives us.
Our global headquarters are in Darmstadt, Germany with offices and lab spaces. We closely cooperate with our partnering business AB Enzymes Finland Oy (located north of Helsinki) where our enzymes are being produced and researched. We are striving to leverage our strong growth prospects, state-of-the-art R&D, flat structure, and a thriving and employee-focused culture to bring on board talents who are motivated to contribute to our collective success, develop themselves, and want to make a real difference. For more information visit our website www.abenzymes.com.

THE ROLE

As Technical Service Manager, you will work together with commercial teams providing global technical support, application expertise, and customer-driven solutions in various end markets, including starch processing, malting and Plant Proteins. Your role is to support the growth of our business by providing hands-on and remote support to our customers. You will take part in developing and maintaining strong relationships to our customers as well as planning, running factory trials and showing new business opportunities.

YOU WILL BE RESPONSIBLE FOR:

• Acting as the technical bridge between sales, customers, and application development to drive product adoption and business growth. Conduct on-site and remote technical support for product implementation, troubleshooting, and process optimization
• Translate customer technical needs into business opportunities, ensuring strong commercial execution
• Providing pre-sales and post-sales technical support to strengthen customer engagement and decision-making and provide technical input in sales meetings, negotiations, and business case development
• Aligning technical service activities with commercial goals in collaboration with Global and Regional Commercial Managers
• Working closely with Application Development and Product Management to commercialize technical solutions and align with product development roadmaps
• Support the development of commercial materials, including technical presentations, case studies, and application guides