Technical Service Manager | JVLAT at INHAUS

Panama City, Panama, Panama -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Service Management, Team Leadership, Budget Management, Customer Service, Process Optimization, Data Analysis, Negotiation, Change Leadership, Multicultural Team Management, ERP Systems, Consumer Protection Regulations, Customs Processes, Technical Support, Problem Solving, Empathy, Strategic Thinking

Industry

Financial Services

Description

JVLAT is a company with a long-standing track record and a solid presence across the region, offering innovative entertainment solutions and bringing customers closer to the best global brands. Its approach is rooted in quality, service, and a highly coordinated regional operation. At INHAUS, we support them in the search for a Technical Service Manager to lead the post-sales strategy across Latin America, ensure consistent processes, and guarantee a reliable, timely, and globally aligned service experience. Your Mission Ensure that the Technical Service Network in 15 countries operates with excellence, precision, and a human-centered approach—delivering high-quality solutions, agile response times, and a consistent experience that honors the brand’s promise: connecting people to what they enjoy most. Key Responsibilities Lead and oversee the network of authorized technical service centers across LATAM, as well as in-house workshops. Coordinate the performance of the regional Call Center, ensuring service standards and continuous follow-up. Manage the annual area budget, identifying opportunities for optimization and savings. Ensure spare-parts availability through data-based forecasting, trends, and technical support records. Implement continuous improvement initiatives to elevate results and customer experience. Manage performance indicators and strategic reports with high levels of accuracy. Lead and develop a multicultural team across multiple countries. Ideal Profile 5+ years leading teams in technical or post-sales areas, preferably in multilatinas or multinational companies. Degree in Electronic & Communications Engineering, Industrial Engineering, or related fields. Advanced English (required). Experience with ERP (JDE), QlikSense, technical service management tools, and intermediate Office skills is a plus. Knowledge of consumer protection regulations and customs processes in LATAM. Strong skills in negotiation, influence, change leadership, and results-driven team management. What Sets You Apart Clarity in decision-making. Customer-centric mindset. Analytical approach with strategic perspective. Accessible, empathetic, and solution-oriented leadership. Energy to drive improvements and build long-term relationships. Modality & Requirements Location: Panama (PTY) Regional travel availability Participation in trainings with international providers Role Purpose Ensure operational continuity and a high-quality post-sales service across LATAM—driving improvements, optimizing processes, and delivering a consistently superior technical service experience. Are you excited by the idea of leading regional operations and raising the bar for technical service?

Responsibilities

Lead and oversee the network of authorized technical service centers across LATAM, ensuring high-quality solutions and agile response times. Manage the performance of the regional Call Center and implement continuous improvement initiatives to enhance customer experience.