At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Are you a strategic leader with a passion for customer service and team development? Join Quadient, where innovation meets impact. We’re seeking a Technical Service Manager to lead our field service team in Mail Solutions, driving operational excellence, customer satisfaction, and revenue growth.

REPORTING DIRECTLY INTO THE QUADIENT CANADA PRESIDENT THIS ROLE IS RESPONSIBLE FOR:

• Lead service operations including installations, remote/on-site support, escalations, and technical training
• Resolve operational challenges and customer issues using sound business judgment
• Drive customer satisfaction by fostering strong relationships and conducting strategic site visits
• Develop regional service programs to boost revenue and manage budgets and parts costs effectively
• Coach and develop field service teams, deploy training, and manage third-party service partners
• Collaborate cross-functionally and analyze service KPIs for continuous improvement and growth opportunities

COMPENSATION: THE SALARY RANGE FOR THIS ROLE, TAKING INTO CONSIDERATION QUALIFICATIONS AND EXPERIENCE, IS $75,000.00 - $85,000.00 CAD ANNUALLY PLUS 10% ANNUAL BONUS PLUS COMPANY VEHICLE.

Quadient CXM Canada, Inc. and Quadient Canada, Ltd. have standard ranges for all Canadian - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Ready to lead the way? Apply now.