POSITION OVERVIEW

The Service Manager will play an essential role in the day-to-day technical and client-facing operations of our Scentroid Middle East operations. This role combines leadership, fieldwork, sales support, and technical service delivery across the region. As a cornerstone of the customer experience, the Service Manager will lead technician coordination, conduct site visits, support laboratory functions, and act as a liaison between clients and internal teams.
This position is ideal for a dynamic professional with strong technical acumen, a customer focused mindset, and the ability to manage multiple responsibilities in a fast-paced, high-growth environment.

5. TRAINING AND KNOWLEDGE TRANSFER

• Train clients and distributors on equipment usage, maintenance, and software platforms such as SIMS3.
• Conduct workshops or assist in delivering certified training programs to municipalities and regulators.

EDUCATION

• Bachelor’s degree in Environmental Science, Mechanical Engineering, Instrumentation, or related technical field.

EXPERIENCE

• Minimum 5 years of experience in environmental services, field instrumentation, or industrial monitoring.
• At least 2 years in a team leadership or service coordination role.
• Experience with air quality or odor monitoring systems is a strong advantage.

SKILLS

• Strong technical knowledge of environmental monitoring equipment.
• Excellent organizational and leadership capabilities.
• Outstanding communication and customer service skills.
• Proficiency with software-based monitoring platforms and Microsoft Office tools.
• Working knowledge of EN13725 or ISO/IEC 17025 is preferred.