Technical Service Manager at Solenis

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Technical Governance, Customer Engagement, Operational Excellence, Health Safety Environment Compliance, Team Management, Technical Service Standards, Problem Solving, Communication, Collaboration, Training, Capability Development, Safety Culture, Performance Monitoring, Risk Assessment, Incident Investigation

Industry

Chemical Manufacturing

Description

About us Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, our innovative portfolio includes advanced water treatment chemistries, process aids, functional additives, and state-of-the-art monitoring and control systems. These technologies enable our customers to optimize operations, enhance product quality, protect critical assets, and achieve their sustainability goals. Headquartered in Wilmington, Delaware, Solenis operates 69 manufacturing facilities worldwide and employs over 16,100 professionals across 130 countries. Recognized as a 2024 US Best Managed Company for the third consecutive year, Solenis is committed to fostering a culture of safety, diversity, and professional growth. For more information about Solenis, please visit www.solenis.com. About the Role The Technical Manager is responsible for leading, developing, and overseeing a nationwide team of technicians across Indonesia, ensuring safe, compliant, and high-quality technical service delivery across multiple industries. This role combines people leadership, technical governance, customer engagement, and operational excellence, with a strong focus on Health, Safety, and Environment (HSE) compliance. The Technical Manager plays a critical role in driving a strong safety culture, ensuring all technical activities comply with company policies, local regulations, and industry standards while supporting key sectors including Retail, Food Service, Inflight Catering, Hospitality, Healthcare, Distribution, and Building Service Contractors (BSC). Key Responsibilities Leadership & Team Management Lead, coach, and develop a nationwide team of technicians, ensuring high performance, engagement, and accountability Set clear expectations, monitor performance, and provide regular technical and safety-related guidance Ensure technicians are properly trained, certified, and competent to perform their roles safely and effectively Support workforce planning, onboarding, and ongoing capability development Technical & Service Excellence Oversee installations, preventative maintenance, repairs, and equipment refurbishments Ensure consistent execution of technical service standards and best practices across all regions Act as the escalation point for complex technical issues, safety incidents, and critical customer situations Ensure accurate management of Safety Data Sheets (SDS), Field Test Kits, and service tools Health, Safety & Environment (HSE) Compliance Lead and promote a strong Health, Safety, and Environment culture across the technical organization Ensure full compliance with HSE policies, local regulations, customer site requirements, and industry standards Review risk assessments, method statements, and permits to work prior to technical activities Investigate incidents, near misses, and non-compliances, implementing corrective and preventive actions Ensure technicians use appropriate PPE and follow safe work procedures at all times Support audits, inspections, and HSE reporting requirements Customer & Stakeholder Management Build and maintain strong relationships with key customers. Support major customer visits, audits, and new store rollout projects Ensure customer complaints, technical issues, and safety concerns are addressed within agreed timelines Collaborate closely with Sales, Operations, and HSE teams to support customer retention and growth Training & Capability Building Oversee technical, product, and HSE training programs for technicians and customers Ensure proper documentation, installation sign-offs, onboarding, and safety records are completed Deliver or coordinate advanced technical and product application training when required Requirements Proven experience leading technical or service teams across multiple locations Strong technical background with a solid understanding of Health, Safety, and Environment requirements Demonstrated ability to drive safety culture and compliance in field-based teams Strong planning, prioritization, and execution skills Confident decision-maker with sound problem-solving capabilities Excellent communication skills across technicians, customers, and internal stakeholders Collaborative, hands-on leader who builds trust and accountability Willing and able to travel nationally At Solenis, we understand that not every candidate will meet every qualification listed. If you believe your skills and experience can bring value to the role, we encourage you to apply. We recognize our people as our greatest asset and offer competitive compensation, comprehensive benefits, and ample opportunities for professional growth and development. If you’re looking to be part of a world-class organization and contribute to meaningful work, we look forward to hearing from you. Solenis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team. Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. Not seeing a role that best fits your career goals? Introduce yourself to our Talent Acquisition team with a brief note on how you believe you can best apply your skills and bring value to Solenis. Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Responsibilities

The Technical Service Manager is responsible for leading and overseeing a nationwide team of technicians, ensuring high-quality technical service delivery across multiple industries. This role emphasizes health, safety, and environmental compliance while driving a strong safety culture.