Technical Service Now, Lead

at  Interac Corp

TECHNICAL SERVICE NOW, LEAD

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.
The ServiceNow Technical Lead will be responsible for designing and delivering Enterprise ServiceNow solutions with resilient and scalable technical architecture. This role involves defining system requirements, designing and testing solutions, maintaining and continuously evolving the ServiceNow practice, interacting with our clients and stakeholders for requirements collection, providing technical direction and guidance for developers, and implementing Agile development processes.
You will drive application and platform insights and work closely with technical teams to deliver and maintain cutting edge payment solutions to our customers.

• Designing and delivering ServiceNow solutions adhering to technical standards and leading practices.
• Analyzing and defining system problems, designing and testing standards and solutions.
• Developing solutions by preparing and evaluating alternative workflow solutions.
• Collecting requirements from users and provide technical solutions.
• Guiding junior developers in task completion.
• Implementing requirements by defining and analyzing system problems.
• Acting as a technical leader and subject matter expert across all aspects of the ServiceNow platform and solutions;
• Providing oversight and unit testing of code across all modules.
• Reviewing business processes to leverage ServiceNow platform capabilities for improvement.
• Troubleshooting technical issues and provide solutions to complex problems.
• Writing technical documents for developers to follow and deliver solutions.
• Support projects and efforts that have a broad impact on Service Management implementation.