Technical Service Product Manager (m/f/d) for Infection Prevention (IP) Products

at  Olympus Europa SE Co KG OEKG

Your responsibilities

• Manage the servicing of Infection Prevention (IP) products from technical point-of-view throughout the entire service lifecycle – from launches via modifications to end-of-life – across Europe, Middle East & Africa (EMEA)
• Define the technical standard for service activities in line with the requirements from legal manufacturer of IP products
• Closely interact/collaborate with the Field Service organization across EMEA that performs the service activities at the customers’ site (e.g., preventives inspections/maintenance, repairs)
• Understand the challenges of both, legal manufacturers who define the requirements for service activities as well as Field Service Technicians who perform the service activities, and strive for pragmatic & service-oriented solutions for customers
• Cooperate with regional leads from the Field Service organization, leverage local initiatives and drive expansion of service activities (e.g., hygiene services)
• Monitor the performance & quality of IP products in the market and share insights with legal manufacturers to foster continuous improvement

Your qualification

• Successfully completed studies in Engineering, Natural Sciences, Business Administration or similar with technical focus
• Minimum 3 years of relevant professional experience, ideally in service-oriented business areas
• Analytical thinking & structured decision-making
• Strong communication and effective collaboration skills with a sense for stakeholder management
• Customer/service oriented mindset & empathetic being
• Proactive behavior & intrinsic drive for own responsibilities
• Experience in international & cross-cultural collaboration
• Fluent in English (written & spoken)
• Motivation to further grow with a leading manufacturer & service provider of medical products
• Product knowledge on IP products is a benefit, but not required

Your benefits

• Flexible working hours, remote work possible (up to 60%)
• 30 days of holidays per year
• Modern office and an inspiring working environment
• Employee restaurant with live cooking and healthy food (subsidized)
• Public transport ticket (100 % subsidized) or free parking space
• Company sport groups and an inhouse company gym
• Employee Assistance Program to support your health, mental and emotional well-being
• A comprehensive company pension scheme
• Company medical officer and vaccination offers
• Childcare through our ‘Buttje&Deern’ partner
• Bike leasing

• Manage the servicing of Infection Prevention (IP) products from technical point-of-view throughout the entire service lifecycle – from launches via modifications to end-of-life – across Europe, Middle East & Africa (EMEA)
• Define the technical standard for service activities in line with the requirements from legal manufacturer of IP products
• Closely interact/collaborate with the Field Service organization across EMEA that performs the service activities at the customers’ site (e.g., preventives inspections/maintenance, repairs)
• Understand the challenges of both, legal manufacturers who define the requirements for service activities as well as Field Service Technicians who perform the service activities, and strive for pragmatic & service-oriented solutions for customers
• Cooperate with regional leads from the Field Service organization, leverage local initiatives and drive expansion of service activities (e.g., hygiene services)
• Monitor the performance & quality of IP products in the market and share insights with legal manufacturers to foster continuous improvemen