Technical Service Rep at Carboline

Greensboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

60000.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Testing, Customer Training, Issue Resolution, Process Auditing, Technical Troubleshooting, Color Examination, Word Processing, Spreadsheets, Analytical Skills, Organizational Skills, Communication Skills, Leadership, Problem Solving, Decision Making, Facilitation, Account Management

Industry

Chemical Manufacturing

Description

Pay: $50,000.00 - $60,000.00 per year Job description: About Us We are a leading provider of innovative coatings solutions, committed to quality, safety, and customer satisfaction. Our team values collaboration, professional growth, and a diverse, inclusive workplace. Position Summary As a Technical Service Representative, you will manage daily service requirements for assigned accounts and territories, ensuring high-quality support and customer satisfaction. This role offers opportunities for professional development and the chance to make a direct impact on our clients’ success. Responsibilities - Oversee all service activities for assigned accounts, including on-site product testing, customer training, issue resolution, timely documentation, and process auditing. - Ensure the quality of coatings and troubleshoot technical problems. - Stay up to date with product knowledge and industry trends to provide accurate and timely support. - Report activities and accomplishments to the Director of Strategic Initiatives and other stakeholders as directed. - Represent the company professionally at trade shows, industry organizations, and company functions. - Collaborate with team members to escalate and resolve complex technical issues. Qualifications - Professional training in a related field or completion of relevant business/professional seminars. - Excellent facilitation, people, leadership, analytical, organizational, and communication skills. - Strong color examination skills. - Proficiency in word processing and spreadsheets. - Ability to objectively assess performance and address issues constructively. - Proactive, self-motivated, and confident decision-making abilities. - Creative problem-solving skills to address business needs and opportunities. - Ability to travel as required. - Valid driver’s license. Physical Demands - Regularly required to walk, stand, bend, stoop, grasp, handle, talk, and hear. - Must be able to lift and/or move up to 50 pounds regularly and up to 100 pounds occasionally. - Frequent bending, squatting, stooping, sitting, walking, lifting, carrying, pushing, pulling, climbing, and kneeling. - Must be able to travel frequently to customer sites. Work Environment - Typical manufacturing environment with moderate solvent odors and normal hazards associated with coatings. - Duties performed at customer manufacturing facilities, company corporate, lab, and distribution sites. - Personal protective equipment provided; adherence to HMIS and MSDS guidelines required. Benefits - 401(k) with matching - Dental, health, vision, and life insurance - Employee assistance program and discounts - Flexible spending and health savings accounts - Paid time off and retirement plan - Tuition reimbursement Inclusivity - People with a criminal record are encouraged to apply. Work Location - In person Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Retirement plan * Tuition reimbursement * Vision insurance

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Responsibilities

Manage daily service requirements for assigned accounts, including on-site product testing and technical troubleshooting for coatings. Represent the company at industry events and collaborate with stakeholders to resolve complex technical issues.