WAGNER - Powered by Talents
With more than 2,000 employees at 21 locations worldwide, we are one of the market-leading manufacturers of innovative coating technology. Do-it-yourselfers, craftsmen and industrial customers all over the world trust in our innovative products, resource-saving technologies and our personal, fast service. We know that inspiring technology only comes from inspired people. In our quest for ever new, forward-looking technologies, we therefore need talented people who think and act like us: enthusiastic all-rounders, thinkers and doers, technicians and tinkerers who, in all their diversity, respect, trust and complement each other in order to shape the future of coating technology together.
Sounds convincing? Then convince us! We look forward to receiving your application.
Technical Service Rep
Plymouth, MN, US, 55447
Regular
Full-Time (Hybrid)

EDUCATION AND EXPERIENCE

• Associate’s degree in a mechanical field or related field; and 3 years’ experience in technical service roles or equipment service, troubleshooting, or repair; or an equivalent combination of education, training, and experience as determined by the hiring manager and Human Resources.

PREFERRED QUALIFICATIONS:

• Bilingual in Spanish

KNOWLEDGE, SKILLS, AND ABILITIES

• Customer Centric Thinking
• Excellent Time Management skills
• Bilingual Skills (Spanish)
• Requires basic computer skills including Microsoft Word, Excel, and PowerPoint.
• Must communicate effectively in writing and verbally. Proficient at talking to others to convey information effectively.
• Requires active listening, speaking, and multitasking skills.
• Must be service oriented with the willingness to actively look for ways to help people.
• A good mechanical aptitude is important combined with visualizing skills.
• Occasional travel may be required.
• Live our Values of: Open, Cooperative, Accountable, Progressive, and Customer Centric.

• Effectively and efficiently responds to a high volume of Customer Contact that may include phone calls, emails, chat and other forms of customer communication to resolve basic technical and operational problems with end-users, distributors, dealers and sales reps.
• Uses Service Notifications (SAP) to resolve customer situations including creation of Warranty Orders, Return Orders, and QN’s (Quality Notifications) to assist in quality reporting.
• Knowledgeable of Titan Technical Service programs and supports Titan Authorized Service Centers with troubleshooting and repair of Titan equipment.
• Support Continuous Improvement by promoting Customer Centricity, is a customer advocate, and pushes for 100% customer satisfaction.
• Other duties as assigned.
  Relationship To Others:
  95% of all communication is with end users, distributors, dealers, sales reps, and Customer Service team. May also be in contact with Engineering, Product Management, Manufacturing, Quality and Sales.
  Dimensions of Position:
  Has authority and responsibility to determine if a unit or part is under warranty. Authorizes the repair or replacement of defective part or unit. Communicates failures to Quality for corrective action.