ARE YOU LOOKING TO ESTABLISH A PROFESSIONAL CAREER IN A GROWING INDUSTRY? ARE YOU SEEKING ADVANCEMENT AND LONGEVITY IN A DYNAMIC, REWARDING ENVIRONMENT?

At Duliban Insurance, our tenets of honesty, integrity and hard work inform everything we do – we are committed to delivering exceptional client service in every interaction by combining innovative technology with our deep community roots. As a proud local business with a big vision, we’re always looking for passionate individuals to join our award-winning Dream Team and grow with us!

REQUIRED SKILLS & QUALIFICATIONS

• Demonstrates a high degree of professionalism and integrity
• Has excellent interpersonal and communication skills
• Works well within a team and independently, taking initiative to assist team members where needed
• Interacts with patience, enthusiasm and dedication
• Pays close attention to detail and multitasks with a high level of organization and accuracy
• Approaches learning and professional development with enthusiasm
• Possesses a high school diploma or equivalent with 2+ years of customer service experience
  This is an on-site position and training will take place in Welland, Ontario.

• Completion of Personal Lines and Farm and Commercial billing items
• Pathway requests & campaigns
• Transactions (cancellation, reinstatement, policy changes and reissue)
• Participate in a billing phone queue for direct billing inquiries and payments while answering non-licensed SSK/chat inquiries
• Update the Duliban Hub with billing information for each company
• Report on cancellations weekly (ex: identifying cancellations & reasons)
• Answer/greet and triage incoming phone calls and walk in clients to available insurance professionals across the company in various departments
• Manage callbacks for all departments according to their specific procedures
• Reconcile/close out batches including e-transfer summaries, cheques and debit payments received over 1-2 days
• Prepare mail and courier items as needed
• Enter leads into zoho generated from client calls, quote emails and monoline emails for sales teams
• Adherence to all company health and safety policies
• Perform all other related duties as assigned with a high level of integrity and professionalism