Technical Service Representative (Liquid Water ink) Rocky Mount, VA at INX International Ink Co.

Rocky Mount, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

100000.0

Posted On

01 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Color Matching, Customer Service, Technical Support, Inventory Management, Record-Keeping, Communication, Safety Compliance, Ink Dispensing, Training, Basic Math, Color Vision, Travel, Lab Functions, Press-Side Support

Industry

Chemical Manufacturing

Description

Company Description In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make. We’re globally recognized for our innovation, and we’re A Great Place to Work-Certified™ company! INX International is the third largest producer of inks in North America with full-service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. We expertly blend pioneering technology with a deep commitment to the environment. Dedicated to coloring a safe and sustainable future one print at a time, you can see our color chemistry on beverage cans, food and household packaging, clothing, banners, billboards and more. Investing in and protecting our employees is the key to our success. Our average employee has been with us 12 years, and we recognize the significant experience and the continuous dedication of our team members. We’re actively seeking new talent with new ideas as we continue to provide sustainable products, service and innovation to the printing and packaging markets. Join us in coloring a safe and sustainable future! Job Description This role offers a starting range of $76,000 to $100,000 annually. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations. We are seeking a Technical Service Representative (Liquid Water) to work with us and be point person for a key customer. This person will report to the Technical Service Director for performance of assigned functions. Time will be split between working out of the Homewood lab and performing technical service at customer locations. Travel domestically up to 50%. As a Technical Service Representative, you will be responsible for: Performing color matching and completing drawdown requests Managing color/standard database Communicating with the customer on color match and technical requests Performing lab functions when working out of the lab Performing Technical Service at customer locations Controlling Work-off, press-side technical support, housekeeping and monthly reporting Handling Inventory management and record-keeping Following all safety requirements Dispensing inks, performing color matches, supporting/training ink room staff Qualifications To perform your job as expected, you will be required to: Have a High School graduate or G.E.D. equivalent Must be able to pass a color vision test Have the ability and willingness to travel Be able to match colors effectively Demonstrate excellent customer service skills Effectively communicate with peers and customers Have excellent written, reading comprehension and basic math skills Have the ability to lift up to 50 lbs. frequently In addition to these qualifications, we will consider as a plus if you have: Associate degree from 2-year college or trade school Previous ink inplant experience SAP experience and proficient with Microsoft Suite programs. 3-5 years in the ink industry and experience in commercial printing Additional Information We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, long-term care, 401(k), and more. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave, we support the needs of our employees, their dependents, and their communities by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees. Don’t just choose a job; choose a career that emphasizes employee growth in a safe, environmentally conscious culture. Embark on your Colorful Career with us! We require post-offer, pre-employment drug screens, physicals, and background checks. Equal Opportunity Employer: disability/veteran.

Responsibilities

The Technical Service Representative will perform color matching and manage the color/standard database while providing technical service at customer locations. This role includes communication with customers regarding color match and technical requests, as well as performing lab functions.