Technical Service Representative at Sika AG

Syracuse, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

85000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation Monitoring, Warranty Inspections, Training, Roofing System Application, Field Reporting, Problem Resolution, Technical Acceptance, Liaison, Roof Surveys, Warranty Claim Follow-up, Single-Ply Roof Membrane Installation, Communication Skills, Computer Literacy, Sarnafil Specifications, Good Roofing Practices

Industry

Chemical Manufacturing

Description

Company Description With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025. Job Description Sika is looking for a Technical Service Representative to join it's growing team in the Buffalo, NY area. The TSR is responsible for monitoring the installation of Sika Sarnafil Roof Systems to ensure correct application procedures are followed. This is an outdoor position that requires extensive traveling to job sites. This individual performs warranty inspections and conducts training sessions for roofing contractor personnel. This position reports to the Regional Technical Manager. Salary range is $75,000 - $85,000 per year based on experience. Specific Responsibilities: Training of applicators to properly and efficiently install Sarnafil roofing and waterproofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed. Overseeing the application process by attending job starts and performing in-progress project visits to monitor and enforce proper installation. Assure that application is in accordance with good roofing practices and Sarnafil specifications through documentation with field reports. Help to resolve installation problems and issues as they arise. Conducting final inspections for technical acceptance for warranty issuance. Act as the liaison between the applicator, General contractor, consultant, architect, building owner, and Sarnafil during the installation process. Advising Technical Manager concerning progress, issues, problems project needs. Assist Sales and others with pre-job meetings, roof surveys, and warranty claim issues. Following up on leak and warranty claim calls, and complete necessary Sarnafil repairs as needed. Inspection of existing Sarnafil roofs for warranty transfers, warranty extensions, and annual inspections. Qualifications High School Diploma, preferably Associate degree 2-5 years of work experience in the roofing industry Technical knowledge of single-ply roof membrane installation, ideally Sarnafil Good written and verbal communication skills Ability to travel extensively within the region, some overnight travel (via car, train and plane) Computer literacy Additional Information 401k with Generous Company Match Bonuses Medical, Dental, and Vision Benefits Paid Parental Leave Life Insurance Disability Insurance Paid time off, Paid holidays Floating holidays + Paid Volunteer Time Wellness/Fitness Reimbursements Education Assistance Professional Development Opportunities Employee Referral Program & More! Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility. We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations. Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics. We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations. Global Contract type: Permanent Region: Americas Area: USA Global Department: Technical Service

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Responsibilities

The Technical Service Representative is responsible for monitoring the installation of Sika Sarnafil Roof Systems to ensure correct application procedures are followed, which includes conducting training sessions for contractor personnel. Key duties involve overseeing the application process, resolving installation problems, conducting final inspections for warranty issuance, and acting as a liaison between various project stakeholders.